Field Operations Technician

Ledcor Group; Lansing (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Ledcor Group is seeking a skilled Field Operations Technician with 5+ years in telecommunications to perform MACD on Nokia, Infinera, and Ciena gear, and to install, repair, configure, and test circuits. You will support optical, electrical, voice and data services and test with OTDR equipment.

The role requires on-site work at customer locations, on-call evenings/weekends, travel with a company vehicle, and strict adherence to safety.

Qualifications

• Five+ years of telecommunications experience in installation and service.
• Positive, customer-focused attitude and ability to de-escalate concerns.
• Degree or diploma from a technical college preferred.
• Strong knowledge of Microsoft Office suite.
• Experience working in the field independently with good communication skills.

Responsibilities

• Provide elite customer service experience to all customers.
• De-escalate customer concerns professionally.
• Perform on-site installation and repair of internet, copper and fiber cabling, rack-mounted routers, and demarcation extensions.
• Identify, analyze, and resolve technical issues such as cabling, card swaps, and data circuits.
• Maintain and adhere to Ledcor's safety program with all tools and equipment.

Skills

Customer service orientation

Communication skills

Independent field work

Problem solving

Education

Technical college degree or diploma

Tools

Microsoft Office

Job description

You are a skilled Field Operations Technician with over five years of experience working in telecommunications and utilizing your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation, repair, configuration and testing of moves, additions, changes and disconnects (MACD) on various Nokia, Infinera, and Ciena equipment. Additionally, you will work with similar products to support customer optical, electrical, voice and data services. Lastly, you will test circuits using optical time domain reflectometers (OTDR).

As a Field Technician you will be part of a dynamic customer-focused culture that provides the opportunity to work in a self-managed work environment, by performing installations and repairs of telecommunications services.

Essential Responsibilities

• To provide an elite customer service experience to all
• Ability to de-escalate customer concerns in a professional manner
• Working on-site at customer locations to perform installation and repair of internet, copper and fiber cabling, rack mounted routers, and demarcation extensions
• To identify, analyze, and provide solutions to technical issues such as install cable runs, swap out cards, install data circuits for internet connections
• To maintain and adhere to Ledcor's safety program with the use of all vehicles, tools, and equipment

Qualifications

• Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling
• A positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
• Degree or diploma from a technical college would be preferred
• Strong knowledge of Microsoft Office suite
• Experience working in the field independently and thriving in a dynamic environment
• Clear and efficient verbal and written communication skills

Work Conditions

• On-call evening and weekend work required
• Will be expected to travel with a company provided vehicle
• Will be asked to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 50 pounds), working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions (that are deemed safe)

Additional Information

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor's Inclusion and Diversity initiatives, please visit our I&D page.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.

All applicants must be able to show proof of eligibility to work in the United States.

Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify is a registered trademark of the U.S. Department of Homeland Security

Link to: https://www.uscis.gov/e-verify