Field Operations Technician

Ledcor Group; Saginaw (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Ledcor Group is looking for an experienced Field Operations Technician to join our team in Saginaw, Michigan. The ideal candidate will have over five years of experience in telecommunications and a strong emphasis on delivering exceptional customer service.

You will be responsible for performing installations and repairs of various telecommunications services, including copper and fiber cabling. Our competitive total rewards package offers excellent benefits and opportunities for professional development.

Qualifications

• Five plus years of experience in telecommunications and service.
• Strong knowledge in installation and repair of cabling and equipment.
• Positive customer-focused approach dealing with challenging situations.

Responsibilities

• Perform installation and repair of telecommunications services.
• Identify and resolve technical issues related to equipment.
• Maintain compliance with safety programs and use of tools.

Skills

Customer service experience

Telecommunications expertise

Technical troubleshooting

Communication skills

Education

Degree or diploma from a technical college

Tools

Microsoft Office

Job description

You are a skilled Field Operations Technician with over five years of experience working in telecommunications and utilizing your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation, repair, configuration and testing of moves, additions, changes and disconnects (MACD) on various Nokia, Infinera, and Ciena equipment. Additionally, you will work with similar products to support customer optical, electrical, voice and data services. Lastly, you will test circuits using optical time domain reflectometers (OTDR).

As a Field Technician you will be part of a dynamic customer-focused culture that provides the opportunity to work in a self-managed work environment, by performing installations and repairs of telecommunications services.

Essential Responsibilities

• Provide an elite customer service experience to all
• De-escalate customer concerns in a professional manner
• Work on-site at customer locations to perform installation and repair of internet, copper and fiber cabling, rack-mounted routers, and demarcation extensions
• Identify, analyze, and provide solutions to technical issues such as installing cable runs, swapping out cards, and installing data circuits for internet connections
• Maintain and adhere to Ledcor's safety program with the use of all vehicles, tools, and equipment

Qualifications

• Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling
• A positive, “can-do” attitude and customer-focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
• Degree or diploma from a technical college is preferred
• Strong knowledge of Microsoft Office suite
• Experience working in the field independently and thriving in a dynamic environment
• Clear and efficient verbal and written communication skills

Work Conditions

• On-call evening and weekend work required
• Will be expected to travel with a company‑provided vehicle
• Will be asked to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 50 pounds), working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions (that are deemed safe)

Additional Information

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity and inclusion should be part of everything we do. We are proud to be an equal‑opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other identifying characteristic are encouraged to apply.

All applicants must be able to show proof of eligibility to work in the United States. Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Link to: https://www.uscis.gov/e-verify