Field Operations Team Lead

Stryker; Town of Florida (NY); On-site; USD 64,000 - 94,000; Full time

Job summary

Stryker Corporation is seeking an experienced Operations Leader to oversee loaner kit and order fulfillment, driving efficiency across distribution, inventory, and service delivery in a fast-paced warehouse environment.

The role demands strong leadership, inventory control expertise, and a proven ability to implement process improvements while ensuring audit readiness and safety compliance. This onsite position is based in New York, reporting to the distribution team.

Qualifications

• Bachelor's Degree in business or related discipline OR 6+ years of equivalent relevant experience in lieu of degree
• Demonstrated warehouse/inventory control experience in a demanding, fast-paced environment

Responsibilities

• Provide leadership and expertise for loaner kit and order fulfillment operations.
• Oversee product distribution for representatives and customers, including order processing, shipping, inventory management, and service delivery.
• Maintain audit readiness, optimize inventory utilization, and drive operational excellence across warehouse operations.
• Lead, coach, develop, and manage team members, including scheduling, performance management, compensation, recruitment, and employee relations.
• Drive operational excellence by implementing best practices, maintaining quality standards, and achieving key performance metrics.
• Oversee inventory accuracy through cycle counting, inventory tracking, product inspections, and warehouse organization.
• Ensure compliance with inventory control, audit, quality, and safety requirements.
• Manage inbound and outbound product flow, including surgery shipments, loaner kits, product availability, and order fulfillment.
• Coordinate shipping activities, delivery logistics, carrier relationships, and issue resolution to support customer needs.
• Monitor service levels, investigate customer concerns, resolve operational discrepancies, and identify process improvements.
• Maintain inventory records, reporting, account documentation, and other operational data.
• Partner with internal resources, including loaner banks, warehouses, and consignment locations, to secure product availability.
• Lead team communication through meetings, training, and updates on policies, procedures, schedules, and operational priorities.
• Participate in the branch on-call rotation and support business continuity efforts.
• Support branch audits and champion quality initiatives across the operation.

Skills

Leadership

Team management

Inventory control

Process improvement

Logistics coordination

Quality standards

Education

Bachelor's Degree or 6+ years experience

Job description

Work Flexibility: Onsite

What you will do -

Provide leadership and expertise for loaner kit and order fulfillment operations. Oversee product distribution for representatives and customers, including order processing, shipping, inventory management, and service delivery. Maintain audit readiness, optimize inventory utilization, and drive operational excellence across warehouse operations.

• Lead, coach, develop, and manage team members, including scheduling, performance management, compensation, recruitment, and employee relations.
• Drive operational excellence by implementing best practices, maintaining quality standards, and achieving key performance metrics.
• Oversee inventory accuracy through cycle counting, inventory tracking, product inspections, and warehouse organization.
• Ensure compliance with inventory control, audit, quality, and safety requirements.
• Manage inbound and outbound product flow, including surgery shipments, loaner kits, product availability, and order fulfillment.
• Coordinate shipping activities, delivery logistics, carrier relationships, and issue resolution to support customer needs.
• Monitor service levels, investigate customer concerns, resolve operational discrepancies, and identify process improvements.
• Maintain inventory records, reporting, account documentation, and other operational data.
• Partner with internal resources, including loaner banks, warehouses, and consignment locations, to secure product availability.
• Lead team communication through meetings, training, and updates on policies, procedures, schedules, and operational priorities.
• Participate in the branch on-call rotation and support business continuity efforts.
• Support branch audits and champion quality initiatives across the operation.

Required -

• Bachelor's Degree in business or related discipline OR 6+ years of equivalent relevant experience in lieu of degree

Preferred -

• Demonstrated warehouse/inventory control experience in a demanding, fast-paced environment

$64,400 - $94,400 USD Annual

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.