Team Lead, Onsite Operations - New York City, NY

Stryker; New York (NY); On-site; USD 70,000 - 97,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Stryker Corporation is seeking a field-based leader to drive OR efficiency and healthcare account performance. You will partner with hospital stakeholders and cross-functional teams to lead huddles, onboard new hires, and manage billing for the account.

The role emphasizes mentorship, process improvements, and ensuring high customer satisfaction across the account, with travel as required.

Qualifications

• Basic computer skills including Microsoft Office.
• Excellent verbal and written communication and interpersonal abilities.
• CRCS T Certification and HIPAA considerations are preferred.
• Ability to observe minute inconsistencies in print and product appearance.

Responsibilities

• Lead hospital and cross-functional team huddles to drive OR efficiency.
• Direct day-to-day team function to ensure account productivity and satisfaction.
• Manage charge sheets and billing for the account.
• Onboard new employees and mentor junior specialists.
• Collaborate with stakeholders to drive process improvements and standardization.

Skills

Microsoft Office

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Attention to detail

Problem-solving

Education

Bachelor’s Degree, Associate’s Degree or equivalent certifications

CRCST Certification

Job description

Work Flexibility

Field-basedUtilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. Guides day-to-day operational support to account. Serves as point person for team.

Essential Functions

Area of Impact:Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction. Individual work has impact on team and other groups. Leads Tier 1 huddles. Actively participates in and as needed, leads hospital huddles. Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction. Manages charge sheets and billing for account.

Business Expertise

Solid understanding of critical metrics and their impact on the business and customer relationship. Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.

Functional Knowledge

Solid foundation of clinical expertise and is able to share that expertise with a wide array of audience. Provides in-service training at the request of the customer. Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement. Responsible for onboarding new employees. Functional knowledge of SPD & OR. Significant understanding of surgeon preference. Manages and coordinates Stryker and customer onboarding and compliance requirements for team. Good understanding of Joint Commission requirements and managing that for the team and account.

Interpersonal Skills

Information exchange requiring tact and diplomacy. Consistently facilitates and leads team building activities and actively participates. Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite.

Leadership

Allocates work as a team leader; may check on quality/completion. Attends and participates in several CE webinars throughout the year. Actively partners with Associate Supervisor, Supervisor, OA and Training team to onboard new hires. Serves as mentor to newer specialists in the area. Assists with writing and delivering corrective action and common annual review. Drives onboarding for new hires. Serves as a resource for team and drives day-to-day engagement, performance and activities. Leads Program Management activities within account.

Nature of Impact

Direct impact by ensuring the quality of the task/services/information provided by self and others. Main point of contact for team account. Proactively communicates out to appropriate stakeholders specific account information.

Problem Solving

Actively provides ideas to refine tools or process. Provides implementation and coverage support if/when practical. Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.

PHYSICAL REQUIREMENTS

Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.

Ability to remain standing and/or walking for an extended period of time.

MENTAL REQUIREMENTS

Excellent analytical skills.

Excellent interpersonal skills.

SKILLS/EXPERIENCE REQUIRED

Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential. Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.). Excellent equipment problem-solving skills. Must have CRCST Certification.

EDUCATION/TRAINING REQUIRED

striver Product experienceBachelor’s Degree, Associate’s Degree or equivalent certifications preferred. Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

United States of America Pay Ranges:US20: $33.62 - $46.50 USD Hourly Travel Percentage: 20%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.