Field Operations Team Lead

Stryker; Orlando (FL); On-site; USD 64,000 - 94,000; Full time

Benefits offered by this job

Health insurance

HSA/FSAs

401(k) plan

ESPP

Job summary

Stryker in Orlando, FL is seeking a Warehouse Operations Lead to provide leadership and expertise for loaner kit and order fulfillment operations. You will oversee distribution, order processing, shipping, inventory management and service delivery, maintaining audit readiness and quality standards.

Responsibilities include coaching teams, optimizing inventory, ensuring compliance and driving continuous improvements to meet KPIs and customer needs.

Qualifications

• Bachelor's Degree in business or related discipline OR 6+ years of equivalent relevant experience in lieu of degree.

Responsibilities

• Lead, coach, develop and manage team members including scheduling, performance, compensation, recruitment and employee relations.
• Drive operational excellence by implementing best practices, maintaining quality standards and achieving key performance metrics.
• Oversee inventory accuracy through cycle counting, inventory tracking, product inspections and warehouse organization.
• Ensure compliance with inventory control, audit, quality and safety requirements.
• Manage inbound and outbound product flow, including surgery shipments, loaner kits, product availability and order fulfillment.
• Coordinate shipping activities, delivery logistics, carrier relationships and issue resolution to support customer needs.
• Monitor service levels, investigate customer concerns, resolve operational discrepancies and identify process improvements.
• Maintain inventory records, reporting, account documentation and other operational data.
• Partner with internal resources including loaner banks, warehouses and consignment locations to secure product availability.
• Lead team communication through meetings, training and updates on policies, procedures, schedules and priorities.
• Participate in the branch on-call rotation and support business continuity efforts.
• Support branch audits and champion quality initiatives across the operation.

Skills

Leadership

Team management

Inventory management

Process improvement

Shipping logistics

Education

Bachelor's degree or equivalent experience

Job description

What You Will Do

Provide leadership and expertise for loaner kit and order fulfillment operations. Oversee product distribution for representatives and customers, including order processing, shipping, inventory management, and service delivery. Maintain audit readiness, optimize inventory utilization, and drive operational excellence across warehouse operations.

• Lead, coach, develop, and manage team members, including scheduling, performance management, compensation, recruitment, and employee relations.
• Drive operational excellence by implementing best practices, maintaining quality standards, and achieving key performance metrics.
• Oversee inventory accuracy through cycle counting, inventory tracking, product inspections, and warehouse organization.
• Ensure compliance with inventory control, audit, quality, and safety requirements.
• Manage inbound and outbound product flow, including surgery shipments, loaner kits, product availability, and order fulfillment.
• Coordinate shipping activities, delivery logistics, carrier relationships, and issue resolution to support customer needs.
• Monitor service levels, investigate customer concerns, resolve operational discrepancies, and identify process improvements.
• Maintain inventory records, reporting, account documentation, and other operational data.
• Partner with internal resources, including loaner banks, warehouses, and consignment locations, to secure product availability.
• Lead team communication through meetings, training, and updates on policies, procedures, schedules, and operational priorities.
• Participate in the branch on-call rotation and support business continuity efforts.
• Support branch audits and champion quality initiatives across the operation.

Required

• Bachelor's Degree in business or related discipline OR 6+ years of equivalent relevant experience in lieu of degree

Preferred

• Demonstrated warehouse/inventory control experience in a demanding, fast-paced environment

$64,400 - $94,400 USD Annual

Benefits

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.