Field Operations Team Lead (2nd shift)

Stryker; Houston (TX); On-site; USD 64,000 - 99,000; Full time

Job summary

Stryker is seeking a Field Operations Team Lead in Houston, TX to oversee loaner kit/order fulfillment, product distribution, and inventory management. You will verify orders, coordinate picking and shipping, track inventory, perform cycle counts, manage expired stock, and ensure audit readiness while improving processes affecting a large portion of Branch inventory.

Responsibilities include meeting performance metrics, inspecting kits for compliance, coordinating with distribution, sales, and

Qualifications

• BS/BA degree required or 6+ years of equivalent experience.
• Ability to lift up to 50 lbs.

Responsibilities

• Oversee loaner kit/order fulfillment and distribution of products and services to representatives and customers.
• Manage order entry, picking, shipping, tracking, driving routes, and usage for efficient delivery.
• Track inventory, perform warehouse inventory cycle counts, manage expired products, and optimize inventory utilization.
• Ensure audit readiness and assist with audits.
• Implement processes that track and optimize warehouse inventory (up to 50% of Branch inventory).
• Meet established operations metrics (e.g., turns, service levels).
• Inspect incoming/outgoing kits for compliance with specifications.
• Maintain clean and safe storage areas and enforce safety regulations.
• Process orders with distribution, sales, shipping, warehouse, or carriers to expedite deliveries.
• Investigate customer complaints and track service levels to resolve discrepancies.
• Coordinate with internal resources for alternative product obtainment.
• Provide managerial duties including training, coaching, performance management, and recruitment.

Education

BS/BA degree or 6+ years equivalent experience

Job description

What you will do:

As our Field Operations Team Lead, you will provide leadership and expertise for loaner kit/order fulfillment. You will also oversee the distribution of products/services for our representatives and customers to include: order entry; picking, shipping, tracking, creating driving routes and usage. Additionally, you will track inventory accurately, record keeping, warehouse inventory cycle counting, managing expired products and optimize inventory utilization. as well as maintain a state of constant audit readiness and assist with preparation for audits. Lastly, you will implement processes that optimize and track warehouse inventory, which accounts for up to 50% of Branch’s inventory assets.

• Meet established metrics for operations (i.e. turns, service levels)
• Compile and inspect incoming/outgoing kits/products for compliance with specifications and usage
• Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
• Process orders for products while conferring with distribution, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace deliveries
• Investigate customer complaints/track service levels and problem solve any discrepancies
• Utilize processes and tools for scheduling surgeries
• Work with internal resources for alternative product obtainment (e.g. loaner bank, other warehouses, consignments)
• Managerial duties including but not limited to: training, coaching, performance management and evaluation, compensation management, recruitment and terminations
• Complete other duties as assigned

What You Need:

Required:

• A BS/BA degree is needed for the role, however in lieu of a degree 6+ years of equivalent relevant work experience in lieu of degree will be considered.
• Valid Driver’s license with good driving record
• Ability to work flexible hours, as needed to support the business needs, including weekend and evening call/participate in rotational on call as needed
• Ability to lift, push, pull and carry up to 50 lbs

Preferred:

• 1+ years of experience with warehouse/inventory control experience in a demanding, fast-paced environment.
• Prior people leadership is preferred.

United States of America Pay Ranges:

• USN: $64,400 - $94,400 USD Annual
• US5: $67,600 - $99,100 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.