Field Operations Support Assistant (part-time)

S.E. Combined Services of Florida; Brentwood (MD); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

401(k) plan

Job summary

S.E. Combined Services of Florida is seeking an administrative assistant to support a funeral home and associated facilities in Maryland. You will greet families, provide information, and handle clerical tasks with empathy and professionalism.

You will prepare certificates, permits, and veteran documents, process payments and contracts, and help coordinate memorials and obituaries. Attention to detail and confidentiality are essential in a fast-paced, compassionate environment.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of office/clerical or customer service experience preferred.
• Strong verbal and written communication skills; ability to maintain confidentiality.

Responsibilities

• Greet clients and provide information on services offered.
• Prepare death certificates, permits, and veteran's paperwork.
• Process payments and contracts; coordinate memorial products and related paperwork.
• Maintain schedules, reports, and documentation; assist with obituaries and payroll as needed.
• Support location management, sales, and family service counselors as needed.
• Ensure compassionate, confidential handling of client information.

Skills

MS Office Suite

Verbal communication

Written communication

Organizational skills

Confidentiality

Education

High School or equivalent

Tools

Office equipment (computers, calculators, copiers, printers, fax machines)

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Compensation: Salary: $22/hour

Benefits

• Part-time associates working an average 20 hours a week may be eligible for 401(k).

Postal Code: 20722

Category (Portal Searching): Administration and Clerical

Job Location: US-MD - Brentwood