Field Operations Supervisor - Fiber & Coax Burial

Sunrise-Telecom; Grandville (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Sunrise-Telecom in Grandville, MI is seeking a Drop Bury Supervisor to oversee daily field operations for the Drop Bury program. You will lead Drop Bury Technicians and subcontractor crews to complete fiber and coax drops safely, efficiently, and to customer specifications.

You will coordinate with Dispatch, monitor production, conduct quality inspections, and ensure crews have equipment and information to complete tasks. Travel within the market and mentorship of staff are required.

Qualifications

• High school diploma or equivalent required.
• 3+ years of telecommunications, underground utility, Drop Bury, construction, or related field experience preferred.
• Previous supervisory, crew lead, or field leadership experience strongly preferred.
• Experience with fiber and coax drop burial operations preferred.
• Working knowledge of underground utility locating and 811/Dig Safe requirements.
• Knowledge of underground construction practices, including hand digging, trenching, plowing, and boring.
• Strong leadership and problem-solving skills.
• Ability to manage multiple crews, priorities, and field issues simultaneously.
• Strong organizational skills with excellent attention to detail.
• Ability to communicate professionally with employees, contractors, customers, and management.
• Basic computer skills and ability to use email, mobile applications, electronic work-order systems, and reporting tools.
• Ability to work independently and make sound decisions in a fast-paced field environment.
• Valid driver’s license with an acceptable driving record required.
• Ability to successfully complete all required pre-employment screenings.

Responsibilities

• Supervise and provide daily direction to Drop Bury Technicians and subcontractor crews within the assigned market.
• Coordinate with Drop Bury Dispatch to review daily workloads, priorities, routing, and outstanding work.
• Monitor daily production and ensure crews are meeting established productivity and completion expectations.
• Perform field quality control inspections to verify work meets Sunrise Telecom and customer specifications.
• Ensure proper burial depth, cable placement, restoration, and installation practices are followed.
• Verify underground utilities have been properly located and marked prior to excavation and ensure compliance with 811/Dig Safe requirements.
• Identify and resolve field issues involving utility conflicts, access concerns, damaged facilities, customer concerns, equipment issues, and difficult job conditions.
• Review incomplete, failed, or escalated jobs and determine the appropriate corrective action.
• Ensure crews accurately document completed work, including required notes, photographs, measurements, and other job information.
• Monitor aging work and assist with resolving jobs that are approaching or exceeding required completion timelines.
• Train, coach, and mentor field employees on proper installation techniques, safety requirements, equipment operation, and customer expectations.
• Conduct regular safety observations and reinforce compliance with Sunrise Telecom and customer safety policies.
• Assist with investigating damages, incidents, customer complaints, and quality concerns.
• Monitor crew performance and provide coaching or corrective guidance when expectations are not being met.
• Ensure crews have appropriate tools, equipment, materials, and supplies to complete assigned work.
• Monitor the condition and proper use of company vehicles, tools, and equipment.
• Communicate regularly with management regarding production, staffing, quality, safety concerns, and operational challenges.
• Build and maintain positive working relationships with customer representatives, contractors, technicians, and internal departments.
• Assist with onboarding and training new Drop Bury employees as needed.
• Support staffing and scheduling needs based on workload and production requirements.
• Travel throughout the assigned market to inspect work sites and support field crews.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Multi-team coordination

Decision making

Education

High school diploma or equivalent

Tools

Email

Mobile apps

Work-order systems

Reporting tools

Job description

Sunrise-Telecom in Grandville, MI is seeking a Drop Bury Supervisor to oversee daily field operations for the Drop Bury program. You will lead Drop Bury Technicians and subcontractor crews to complete fiber and coax drops safely, efficiently, and to customer specifications.

You will coordinate with Dispatch, monitor production, conduct quality inspections, and ensure crews have equipment and information to complete tasks. Travel within the market and mentorship of staff are required.