Field Operations Supervisor

Arizona State University; Tempe (AZ); On-site; USD 55,000 - 59,000; Full time

Job summary

Arizona State University is seeking multiple Field Operations Supervisors in Tempe to provide leadership and oversight for parking services across ASU campuses. These positions oversee daily operations, ensure high-quality customer service, and coordinate across shifts and locations.

Minimum qualifications include a Bachelor's degree with three years of related experience, or an equivalent combination. The roles require staffing, event coordination, and strong communication skills to support a

Qualifications

• Bachelor's degree and three years of experience or equivalent combination.
• Experience in parking operations or campus operations preferred.
• Ability to supervise diverse teams across multiple shifts.

Responsibilities

• Oversees daily parking operations within assigned functional area.
• Supervises Parking Enforcement Officers, Dispatch personnel, Field Service Specialists, Customer Service staff, student employees, and contractors.
• Coordinates staffing levels to meet operational demands, special events, athletic events, commencements, and emergencies.
• Ensures operational continuity and effective communication between multiple shifts and campuses.
• Provides leadership during parking operations and large-scale special events.
• Responds to and resolves customer concerns received in person, by phone, email, social media, and other platforms.
• Performs employee coaching, scheduling, performance management, and documentation.
• Assists with recruitment activities including reviewing applications, interviewing candidates, onboarding new employees, and facilitating training.
• Participates in leadership meetings, trainings, and professional development opportunities.
• Performs other duties as assigned; duties will vary by location.

Skills

Leadership

Customer service

Staff scheduling

Operations oversight

Communication

Education

Bachelor's degree

Tools

AIMS

Amano

Genetec

Office 365

Workday

Job description

Field Operations Supervisor (Multiple Positions / Multiple Shifts)

Campus: Tempe

JR125099

End Date: August 14, 2026

Minimum Qualifications

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description

Parking and Transportation Services (PTS) is seeking multiple Field Operations Supervisors to provide leadership and operational oversight for parking operations across Arizona State University. These positions oversee daily operations while ensuring exceptional customer service, operational consistency, employee accountability, and effective coordination across multiple campuses and shifts.

• Parking Field Services
• Customer Service Operations

Although supervisors may have primary responsibility for a designated operational area, all Field Operations Supervisors are expected to become proficient in all areas of Parking Operations and provide cross-functional leadership as operational needs require.

These positions supervise full-time, part-time, temporary, student employees, and contracted personnel during daily operations and special events. Supervisors develop staff schedules, monitor performance, coordinate operational communications, and ensure consistent implementation of departmental policies, procedures, and customer service standards.

These positions are located at multiple ASU Campuses, and responsibilities may include supporting operations in multiple locations.

Position Salary Range

• $54,600 - $59,000 per year.

Responsibilities

• Oversees daily parking operations within assigned functional area while maintaining awareness of overall Parking Operations activities.
• Supervises Parking Enforcement Officers, Dispatch personnel, Field Service Specialists, Customer Service staff, student employees, and contracted personnel as assigned.
• Coordinates staffing levels to meet operational demands, special events, athletic events, commencement ceremonies, and emergency situations.
• Ensures operational continuity and effective communication between multiple shifts and campuses.
• Provides leadership during parking operations and large-scale special events.
• Responds to and resolves customer concerns received in person, by telephone, email, social media, and other electronic communication platforms.
• Performs employee coaching, scheduling, performance management, and documentation.
• Assists with recruitment activities including reviewing applications, interviewing candidates, onboarding new employees, and facilitating employee training.
• Participates in leadership meetings, training programs, and professional development opportunities while ensuring assigned staff receive appropriate training.
• Performs other duties as assigned.
• Duties will vary by location.

Desired Qualifications

• Experience in ASU Parking and Transportation Services operations.
• Experience with parking enforcement, dispatch, field services, customer service, or parking event operations.
• Experience supervising employees in a fast-paced operational environment.
• Experience coordinating large-scale special events.
• Experience using AIMS, Amano, Genetec, or comparable parking management systems.
• Experience operating parking access and revenue control equipment.
• Experience with Microsoft Office Suite, Workday and other business software.
• Experience taking electronic payments and reconciling revenue.
• Experience serving as a Department Time Administrator or equivalent payroll/timekeeping role.
• Experience with recruitment, onboarding, employee training, and performance management.
• Demonstrated ability to lead multiple teams across varying shifts and operational functions.
• Demonstrated customer service experience.
• Experience maintaining accurate records and preparing operational reports.
• Excellent written and verbal communication skills with strong attention to grammar and detail.
• Demonstrated ability to make sound decisions under pressure while managing multiple priorities.
• Valid U.S. Driver's License with an acceptable motor vehicle record.

Department Statement

Parking and Transportation Services (PTS) plays an integral role in support of the development of Arizona State University by managing the parking and commuter options on the four campuses. PTS manages a 24,000+parking inventory system-wide and strongly encourages the use of more environmentally friendly transportation options by subsidizing programs such as intercampus shuttles, carpool, car-sharing, and public transit. These services assist ASU students, faculty, and staff in traveling to, around, and between campuses. PTS also provides ambassador and bike valet services to ensure a culture of safety for all pedestrians navigating the most populated campus areas. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits.

All applicants must be eligible to work in the United States; ASU and UBS will not provide sponsorship for employment.

Driving Requirement

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.