Field Operations Manager — Pest Control

Certus Pest Inc.; Chandler (AZ); On-site; USD 85,000 - 115,000; Full time

Job summary

Certus Pest Inc. is seeking a results-driven Operations Manager to oversee daily field service operations in Chandler, AZ.

You will schedule technicians, ensure safety and compliance, and align service delivery with production goals and customer expectations. This role leads field teams, partners with branch leadership, supports recruiting and training, and drives performance metrics while maintaining fleet and cost controls.

Qualifications

• High School diploma or equivalent with 5 years of proven driving experience.
• Minimum of 5 years’ experience in service industry or service management.
• Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.

Responsibilities

• Lead daily service operations to ensure safe, compliant, and efficient execution of routes and services.
• Provide field leadership by directing technicians, conducting ride-alongs, and inspecting work quality.
• Support sales team in achieving monthly and quarterly sales targets.
• Manage operational performance, including production targets, inventory, and cost controls.
• Resolve escalated customer issues and ensure timely, effective follow-up.
• Support recruiting, onboarding, and training of service professionals.
• Partner with branch leadership on employee relations, performance management, and attendance.
• Ensure fleet, equipment, and tools are maintained in safe, operational condition.
• Oversee payroll accuracy, expense controls, and adherence to pricing and sales guidelines.
• Ensure compliance with all state, federal, and company policies and regulations.

Skills

Leadership

Communication

Collaboration

Problem-Solving

Decision-Making

Education

High School diploma or equivalent

Job description

Certus Pest Inc. is seeking a results-driven Operations Manager to oversee daily field service operations in Chandler, AZ.

You will schedule technicians, ensure safety and compliance, and align service delivery with production goals and customer expectations. This role leads field teams, partners with branch leadership, supports recruiting and training, and drives performance metrics while maintaining fleet and cost controls.