Pest Control Field Operations Leader

Certus Pest, Inc.; Seattle (WA); On-site; USD 110,000 - 150,000; Full time

Job summary

Certus Pest, Inc. is seeking an experienced Operations Manager to oversee field service teams, scheduling, and safety compliance. You will drive efficient pest control operations, support the sales team, and ensure high-quality service delivery across routes.

The role emphasizes leadership, team coordination, and adherence to company policies, safety standards, and regulatory requirements, with opportunities to improve processes and service performance.

Qualifications

• 5 years of proven driving experience.
• 5 years’ experience in service industry or service management.
• Ability to pass seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.

Responsibilities

• Lead daily service operations to ensure safe, compliant, and efficient execution of routes and services.
• Provide field leadership by directing technicians, conducting ride-alongs, and inspecting work quality.
• Support sales team in achieving monthly and quarterly sales targets.
• Manage operational performance, including production targets, inventory, and cost controls.
• Resolve escalated customer issues and ensure timely, effective follow-up.
• Support recruiting, onboarding, and training of service professionals.
• Partner with branch leadership on employee relations, performance management, and attendance.
• Ensure fleet, equipment, and tools are maintained in safe, operational condition.
• Oversee payroll accuracy, expense controls, and adherence to pricing and sales guidelines.
• Ensure compliance with all state, federal, and company policies and regulations.

Skills

Leadership

Collaboration

Communication

Problem-solving

Job description

Certus Pest, Inc. is seeking an experienced Operations Manager to oversee field service teams, scheduling, and safety compliance. You will drive efficient pest control operations, support the sales team, and ensure high-quality service delivery across routes.

The role emphasizes leadership, team coordination, and adherence to company policies, safety standards, and regulatory requirements, with opportunities to improve processes and service performance.