Field Operations Manager Luxury Vacation Rentals

Stay Awhile Villas LLC; Malibu (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

Stay Awhile Villas is seeking an elite Luxury Field Operations Manager to oversee a portfolio of multimillion-dollar estates in Malibu. This is a fast-paced, technically demanding role that blends high-level property oversight with guest-hosting responsibilities during shifts.

You will manage complex estates with advanced technology, ensuring five-star hospitality standards, troubleshooting smart home systems, and coordinating vendors and services to maintain flawless guest experiences.

Qualifications

• 5+ years managing luxury residential properties (Malibu experience preferred).
• Strong preventative maintenance knowledge.
• Experience in luxury vacation rentals or hospitality strongly preferred.
• Technically proficient with smart home systems and property software.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Valid driver’s license with minimal or no points; willing to travel between properties.

Responsibilities

• Proactively identify and resolve maintenance issues before they escalate.
• Conduct detailed preventative inspections with an ownership mindset.
• Ensure homes are guest-ready at all times.
• Maintain luxury-level staging and presentation standards.
• Oversee housekeeping execution to hotel-level quality.
• Coordinate and manage vendors, contractors, and service providers.
• Maintain inventory, supplies, and property assets.
• Uphold safety, security, and operational excellence.
• Communicate with guests during assigned shifts; handle needs in real time.
• Pivot between field management and guest communication.

Skills

Luxury property management

Preventative maintenance

Hospitality experience

Smart home systems

Organizational skills

Communication skills

Driver’s license

Tools

Control4

Nest

MyQ

Lutron

Automated shades

Sonos

WiFi/AV systems

Job description

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Stay Awhile Villas, ranked #1 in California for luxury vacation rental management, is seeking an elite-level Luxury Field Operations Manager to oversee a portfolio of multimillion-dollar estates in Malibu.

This is not a typical job. It is fast-paced, technically demanding, guest-facing, and operationally intense. If you cannot multitask at a high level and think proactively, this role is not for you.

You will be responsible for maintaining and operating a collection of ultra-luxury homes to five-star hospitality standards. These are complex estates with advanced technology systems, high-end finishes, and discerning guests.

You must understand how luxury homes function — mechanically, technologically, and operationally — and be able to pivot instantly between field operations and guest communication.

This role combines high-level property oversight with active guest hosting responsibilities during your shift.

Core Responsibilities

• Proactively identify and resolve maintenance issues before they escalate
• Conduct detailed preventative inspections with an ownership mindset
• Ensure homes are guest-ready at all times
• Maintain luxury-level staging and presentation standards
• Oversee housekeeping execution to hotel-level quality
• Coordinate and manage vendors, contractors, and service providers
• Maintain inventory, supplies, and property assets
• Uphold safety, security, and operational excellence

You must be comfortable troubleshooting and managing smart home and automation systems, including but not limited to:

• Control4 home automation
• Nest thermostats
• MyQ garage systems
• Lutron lighting
• Automated shades
• Sonos audio systems
• AV, WiFi networks, cameras, and integrated home tech

If you do not understand these systems or are not comfortable learning them quickly, this role is not a fit.

Guest Communication

• Communicate directly with guests during your assigned shifts
• Handle guest needs, issues, and requests in real time
• Pivot seamlessly between field management and guest communication
• Maintain a calm, solutions-oriented demeanor under pressure
• Represent the Stay Awhile brand at the highest standard

Qualifications

• 5+ years managing luxury residential properties (Malibu experience preferred)
• Strong preventative maintenance knowledge
• Experience in luxury vacation rentals or hospitality strongly preferred
• Technically proficient with smart home systems and property software
• Exceptional organizational and multitasking ability
• Strong written and verbal communication skills
• Valid driver’s license with minimal or no points
• Must be comfortable driving between properties; use of personal vehicle may be required

You Set Apart

• You think like an owner.
• You see what others miss.
• You anticipate problems instead of reacting to them.
• You understand that luxury is operational precision, not just aesthetics.
• You can handle pressure, complexity, and high expectations without getting overwhelmed.
• Performance-based growth opportunities available.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person