Field Operations Manager — Home Health Scheduling & Access

RiseMe; San Antonio (TX); On-site; USD 75,000 - 90,000; Full time

Job summary

Adaptive Home Health in Texas is seeking a Field Operations Manager to oversee daily scheduling, clinician capacity, and performance across the assigned market. You will lead scheduling decisions, monitor coverage, and prevent service failures to ensure timely, high-quality patient care.

This role coordinates with Patient Care Coordinators, Account Executives, and clinical leaders, travels across the market, and drives process improvements that boost access and efficiency.

Qualifications

• Experience managing healthcare operations, field operations, home health scheduling, or a similarly complex service-delivery environment.
• Experience leading, coaching, and holding team members accountable for performance.
• Strong judgment and the ability to make time-sensitive operational decisions.
• Ability to manage competing priorities, urgent patient needs, and frequent scheduling changes.
• Experience monitoring productivity, capacity, scheduling, or operational performance metrics.
• Strong problem-solving skills with a focus on identifying root causes and implementing corrective action.
• Clear, professional communication with clinicians, patients, operational leaders, and growth partners.
• Ability to delegate effectively while maintaining ownership of results.
• Strong organization, follow-through, and attention to detail.
• Comfort addressing performance concerns and conducting direct accountability conversations.
• Proficiency with scheduling systems, reporting tools, and electronic documentation platforms.
• Current driver's license, reliable transportation, and willingness to travel throughout the assigned market.

Responsibilities

• Oversee daily scheduling, visit assignments, rescheduling, and service-failure prevention across the assigned market.
• Monitor clinician capacity and coordinate coverage for PTO, callouts, urgent visits, and changes in patient demand.
• Review clinician productivity, documentation timeliness, and operational performance; provide coaching and accountability when expectations are not met.
• Lead and support Patient Care Coordinators by delegating appropriate scheduling and reporting responsibilities while maintaining ownership of outcomes.
• Proactively resolve missed visits, outstanding starts of care, patient access issues, and other barriers that could delay care or billing.
• Support clinician onboarding and reinforce expectations related to scheduling, communication, documentation, and operational processes.
• Partner with Account Executives and clinical leaders to respond to service concerns, assess coverage feasibility, and support referral-source commitments.
• Escalate recurring or high-risk operational issues and recommend solutions that improve patient access, clinician utilization, and service reliability.

Skills

Healthcare operations

Team leadership

Decision making

Prioritization

Operations metrics

Problem solving

Communication

Delegation

Organization

Accountability

Scheduling systems

Driver's license

Tools

Scheduling systems

Job description

Adaptive Home Health in Texas is seeking a Field Operations Manager to oversee daily scheduling, clinician capacity, and performance across the assigned market. You will lead scheduling decisions, monitor coverage, and prevent service failures to ensure timely, high-quality patient care.

This role coordinates with Patient Care Coordinators, Account Executives, and clinical leaders, travels across the market, and drives process improvements that boost access and efficiency.