Field Operations Manager

Adaptive Home Health, LLC; San Antonio (TX); On-site; USD 75,000 - 90,000; Full time

Job summary

Adaptive Home Health, LLC in Texas and the San Antonio market is seeking a Field Operations Manager who will oversee daily scheduling, clinician capacity, and workforce performance to ensure patients receive timely, reliable care. You will coach Patient Care Coordinators, partner with Account Executives and clinical leaders, and address service issues before they affect care.

This role requires strong organization and decisive, data-driven decision making.

Qualifications

• Experience managing healthcare operations or field operations in a complex service-delivery setting.
• Experience coaching and holding teams accountable for performance.
• Strong judgment with ability to make time-sensitive operational decisions.
• Ability to manage competing priorities and frequent scheduling changes.
• Experience monitoring productivity, capacity, and operational metrics.
• Clear, professional communication with clinicians, patients, and leadership.
• Ability to delegate while owning results and ensuring outcomes.

Responsibilities

• Oversee daily scheduling, visit assignments, rescheduling, and service-failure prevention in the assigned market.
• Monitor clinician capacity and coordinate coverage for PTO, callouts, urgent visits, and demand changes.
• Review productivity and documentation timelines; coach when expectations are not met.
• Lead and support Patient Care Coordinators; delegate scheduling tasks while owning outcomes.
• Resolve missed visits, starts of care, access issues, and barriers delaying care or billing.
• Partner with Account Executives and clinical leaders to address service concerns and schedule feasibility.
• Escalate high-risk issues and propose solutions to improve access and reliability.

Skills

Scheduling management

Team leadership

Decision making

Prioritization

Communication

Travel readiness

Job description

• Schedule: Full-time, Monday–Friday, with occasional evenings or weekends as needed
• Location: Field-based within an assigned market
• Compensation: $75,000 - $90,000 (yearly) + performance-based incentive eligibility

Who We Are

Adaptive Home Health is building a higher-acuity, patient-centered skilled home health model across Texas. Our ultimate mission is to dramatically improve patient access to home health care.

The Field Operations Manager is responsible for ensuring patients receive timely, reliable care by overseeing daily scheduling, clinician capacity, workforce performance, and service-failure prevention. This role connects our patients, field clinicians, Patient Care Coordinators, clinical leaders, and growth teams so operational issues are resolved before they affect care.

We build technology to help our field teams operate faster and with better support. Our charting product is designed to reduce documentation burden, and our scheduling product will improve visit coordination, reduce last-minute changes, and provide better visibility into capacity and coverage.

If you are highly organized, make sound decisions under pressure, and enjoy building systems that help teams deliver better patient care, this role offers meaningful ownership and the opportunity to directly improve access to home health services.

What You Will Do

• Oversee daily scheduling, visit assignments, rescheduling, and service-failure prevention across the assigned market.
• Monitor clinician capacity and coordinate coverage for PTO, callouts, urgent visits, and changes in patient demand.
• Review clinician productivity, documentation timeliness, and operational performance; provide coaching and accountability when expectations are not met.
• Lead and support Patient Care Coordinators by delegating appropriate scheduling and reporting responsibilities while maintaining ownership of outcomes.
• Proactively resolve missed visits, outstanding starts of care, patient access issues, and other barriers that could delay care or billing.
• Support clinician onboarding and reinforce expectations related to scheduling, communication, documentation, and operational processes.
• Partner with Account Executives and clinical leaders to respond to service concerns, assess coverage feasibility, and support referral-source commitments.
• Escalate recurring or high-risk operational issues and recommend solutions that improve patient access, clinician utilization, and service reliability.

Why Adaptive

• Meaningful operational ownership: You will directly influence whether patients receive care on time and whether clinicians have the support needed to succeed.
• Leadership with measurable impact: Your work will improve patient access, clinician productivity, service reliability, and branch growth.
• A technology-forward environment: Our tools provide better visibility into scheduling, documentation, capacity, and patient-care needs.
• Cross‑functional influence: You will work closely with clinical leaders, Patient Care Coordinators, Account Executives, and field clinicians.
• Opportunity to build: Adaptive is growing quickly, giving you the opportunity to strengthen processes, develop teams, and help define how field operations should scale.
• Mission‑driven work: We are expanding access to high-quality home health care and building an operational model that supports both patients and clinicians.

Requirements

Must-haves

• Experience managing healthcare operations, field operations, home health scheduling, or a similarly complex service-delivery environment
• Experience leading, coaching, and holding team members accountable for performance
• Strong judgment and the ability to make time-sensitive operational decisions
• Ability to manage competing priorities, urgent patient needs, and frequent scheduling changes
• Experience monitoring productivity, capacity, scheduling, or operational performance metrics
• Strong problem-solving skills with a focus on identifying root causes and implementing corrective action
• Clear, professional communication with clinicians, patients, operational leaders, and growth partners
• Ability to delegate effectively while maintaining ownership of results
• Strong organization, follow-through, and attention to detail
• Comfort addressing performance concerns and conducting direct accountability conversations
• Proficiency with scheduling systems, reporting tools, and electronic documentation platforms
• Current driver’s license, reliable transportation, and willingness to travel throughout the assigned market