Field Operations Manager: Growth & Service

Kappaalphapsi1911; Anaheim (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits including medical and dental

401(k) retirement plan with company matching

Paid vacation and sick days

Job summary

Kappaalphapsi1911 is seeking an Operations Manager based in Anaheim, CA, to lead a team of specialists dedicated to achieving sales and client retention goals. The role involves managing daily operations, providing exceptional client service, and ensuring financial performance.

Ideal candidates will have a background in management and customer service, with the ability to train and mentor staff. Benefits include health coverage starting day 1 and a 401(k) retirement plan.

Qualifications

• 3-5 years in a management role with emphasis in customer service.
• Success in training, mentoring, and coaching service professionals.
• Ability to obtain and maintain licenses/certificates as required.

Responsibilities

• Manage daily operations of specialists to provide superior customer service.
• Responsible for managing basic financial performance, including revenue and expenses.
• Submit weekly, monthly, and yearly reports as required.

Skills

Customer service management

Communication skills

Team leadership

Route-oriented service experience

Education

Bachelor’s degree (preferred but not required)

Job description

Kappaalphapsi1911 is seeking an Operations Manager based in Anaheim, CA, to lead a team of specialists dedicated to achieving sales and client retention goals. The role involves managing daily operations, providing exceptional client service, and ensuring financial performance.

Ideal candidates will have a background in management and customer service, with the ability to train and mentor staff. Benefits include health coverage starting day 1 and a 401(k) retirement plan.