Field Operations Manager

City of Maypearl; Sugar Land, Northern (TX, KY); Hybrid; USD 87,000 - 101,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (TMRS with 2:1 match)

Paid holidays and vacation

Parental leave

Wellness programs and EAP

Career development opportunities

Job summary

The City of Sugar Land is seeking an experienced Field Operations Manager in the Utilities Department to lead a team of field professionals and oversee water distribution, wastewater collection, and revenue metering operations.

You will drive preventive maintenance, process improvements, responsive repairs, and customer service, while upholding public health, safety, and environmental standards. This exempt role requires strong supervisory skills and a commitment to service excellence.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• Minimum 5 years of progressive supervisory experience related to water distribution and/or metering operations.
• Valid Texas Class “C” Driver’s License required; TCEQ Class "D" Water Operator License or ability to obtain within six months of hire.

Responsibilities

• Manage construction, operations, repair and preventive maintenance of the City’s water distribution, revenue metering and wastewater collection systems.
• Recruit, hire, onboard and manage field staff—training, performance and development.
• Direct staff and contractors’ work priorities to meet service levels and regulatory requirements.
• Oversee division’s budget and inventory of resources, tools, vehicles, and equipment.
• Serve as an essential employee during emergencies and coordinate on-call response.

Skills

Supervisory experience

Water distribution

Metering operations

Emergency management

Education

Bachelor's degree in Civil Engineering

High school diploma or GED

Job description

The City of Sugar Land is seeking an experienced Field Operations Manager in the Utilities Department.

As a Field Operations Manager, you’ll lead and support a team of dedicated field professionals while directing programs that strengthen water distribution, wastewater collection, and revenue metering operations. This is an opportunity to make a visible impact through preventive maintenance, innovative process improvements, responsive repairs, customer service, and public safety initiatives - all while protecting public health, infrastructure, and our environment.

About the City of Sugar Land

The City of Sugar Land serves over 110,000 residents and is known for its high quality of life and commitment to innovation. Our team is driven by service, collaboration, and a shared goal of making our community even better.

At the City of Sugar Land, we’re building a high-performing, innovative community where employees are empowered to make an impact. You’ll join a collaborative team, enjoy strong benefits from day one, and have real opportunities to grow your career.

We follow our BLAZE values by encouraging bold ideas, fostering a supportive and collaborative team, adapting to change, holding ourselves to high standards, and empowering employees to grow, contribute, and make a meaningful impact.

What We Offer

• A competitive Medical, Dental, and Vision insurance package with coverage starting Day 1
• TMRS pension with 2:1 city match; 457(b) options
• Paid holidays, vacation, and paid parental leave
• Wellness programs, mental health resources, and an EAP
• Grow your career with professional development programs, training opportunities, and career advancement through our Gold Standard People Development Division.

What We Pay

The Field Operations Manager is an exempt position with a starting salary of $87,485 - $100,609 annually.

Examples Of Essential Duties

What You’ll Do as the Field Operations Manager

• Manage construction, operations, repair and preventative maintenance of the City’s water distribution, revenue metering and wastewater collection systems
• Recruit, hire, onboard and effectively manage assigned field staff’s training, performance and professional development
• Assign, direct and manage assigned staff and contractors’ work priorities and standards to accomplish division programs within designated service levels
• Ensure field work complies with all applicable federal, state and local regulatory requirements and procedures
• Manage division’s current fiscal year operations and maintenance budget, in compliance with City policies and procedures
• Manage division’s inventory of assigned resources, to include tools, vehicles, heavy machinery, spare parts, equipment, uniforms and supplies
• Serve as an essential employee before, during and after an emergency or disaster (REQUIRED)
• During emergencies, while serving (on a rotating basis) as an on-call manager, schedule, assign and direct first responder staff, in accordance with City and departmental policies and procedures.
• Performs any other duties and responsibilities as directed by the Director or their designee.

Formal Education

High school or General Equivalency Diploma is required. Bachelor’s degree in Civil Engineering, Environmental Engineering, Environmental Science, Construction Management, Public Administration, Business Administration, or a related field, is preferred.

Relatable Work Experience

• A minimum of 5 years of progressive supervisory experience related to water distribution and/or metering operations is required.
• Municipal experience is a plus.

Training (License and/or Certification)

• Valid Texas Class “C” Driver’s License is required
• TCEQ Class "D" Water Operator License or able to obtain within six months of hire.