Field Operations Manager

Service Experts; Scarborough (ME); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay with incentive options

Paid Time Off and company holidays

Medical, Dental, Vision Insurance

Job summary

Service Experts Heating & Air Conditioning is seeking a Manager, Field Operations to lead the Field Management team and drive the success of installation and service projects. You will define objectives, priorities and deadlines and coordinate with supervisors and crews to meet goals.

You will supervise field technicians, monitor performance and training needs, and ensure consistent application of processes across disciplines.

Qualifications

• Journeyman or Master License required.
• Valid driver's license with acceptable driving record.
• Ability to work flexible hours and on-call shifts as needed.
• Must have 6 years or more of Plumbing / HVAC Management experience.

Responsibilities

• Oversee Install / Service / Electrical Managers and respective crews.
• Coordinate scheduling with Commercial Sales, RSCs, and Managers to ensure availability.
• Manage production schedule with I.C. and I.M. to maximize productivity.
• Verify permits are pulled and filed appropriately.
• Track technician performance and reward achievements.
• Oversee day-to-day field operations of installation jobs.
• Ensure field technicians complete assigned tasks.
• Provide training and process improvements for field staff.

Skills

Journeyman license

Master license

Driver's license

On-call

Flexible hours

HVAC management

Education

Bachelor's Degree

Job description

Welcome!The Manager, Field Operations leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.

Key Responsibilities:

• Oversee Install / Service / Electrical Mangers and respective crews
• Work directly with Commercial Sales and RSC's and Managers to schedule and communicate availability
• Work with Install and Service Mangers to Manage the production schedule- monitor upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity
• Verify all jobs have had permits pulled and file all permits accordingly
• Work with Install and Service Mangers to track technician performance- Monitor for areas of improvement and reward technicians for going above and beyond
• Oversee day to day operations of all installation jobs
• Ensure field technicians are performing and completing their assigned tasks
• Work with techs in the field for training needs and process improvements
• Provides support to make sure all disciplines operate the same way and utilize processes of Pine State Services.

Normal Install Job Project Manager

• Work with RSC's to make sure project is what was sold
• Make sure job stays on track, meeting deadlines and budgets
• Coordinating scheduling needs with I.C. and I.M.
• Site visits
• Track Change orders

Commercial Scale Job Project Manager

• Work with Commercial Sales Advisor to make sure project is what was sold
• Make sure job stays on track, meeting deadlines and budgets
• Coordinating scheduling needs with I.C. and I.M.
• Site visits
• Jobsite meetings - with G.C. and site foreman
• Track Change orders

Field Support to all technicians in the field, Service, Install, Electrical, PM

This position is required to be on-call

Requirements & Desired Skills:

• Journeyman or Master License required
• Valid driver's license with an acceptable driving record
• Ability to work flexible hours and on-call shifts as needed
• Must have 6 years or more of Plumbing / HVAC Management experience

What Do We Offer You as a Service Experts Employee?

• Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:
• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodation upon request for individuals to participate in the application and hiring process. To request an accommodation please email [e-mail]

Minimum Experience: 6+Years Minimum Education: Bachelor's Degree

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]