Field Operations Leader - Hands-On Coach & Quality

Smart Pool Services LLC; Florida; On-site; USD 70,000 - 110,000; Full time

Job summary

Smart Pool Services LLC is seeking an Area Manager to lead a field-based team, coaching staff, ensuring service quality, and supporting day-to-day operations in the Florida region. This role requires a strong leader who spends most of the time in the field, conducts ride-alongs, quality checks, and employee development while partnering with the Operations Manager to uphold safety and customer standards.

The Area Manager supervises performance reviews, trains teams on procedures, monitors

Qualifications

• Field operations or supervisory experience preferred.
• Strong leadership, coaching, communication, and problem-solving skills.
• Ability to work independently and make sound operational decisions.
• Customer-service focused with a strong commitment to quality and safety.
• Valid driver's license and ability to meet company driving requirements.

Responsibilities

• Provide day-to-day leadership and support to an assigned team of field employees.
• Maintain a strong field presence through ride-alongs, quality checks, field observations, and employee coaching.
• Train and develop employees on operational procedures, service standards, safety, and customer expectations.
• Monitor productivity, service quality, route execution, and overall employee performance.
• Identify performance or conduct concerns and communicate them to the Operations Manager for appropriate follow-up.
• Conducts annual performance reviews; including creation of the annual review and covering the annual review with the employee.
• Assist employees with troubleshooting operational, equipment, service, and customer concerns.
• Respond to escalated customer issues requiring field-level support.
• Reinforce company policies, procedures, and safety requirements.
• Identify opportunities to improve efficiency, service quality, and overall field performance.
• Support the Operations Manager with operational initiatives, staffing coverage, and communication with field teams.
• Serve as a positive leadership presence and help promote accountability, teamwork, and employee engagement.

Skills

Leadership

Coaching

Communication

Problem solving

Decision making

Customer service

Safety

Field work

Driver's license

Independent work

Job description

Smart Pool Services LLC is seeking an Area Manager to lead a field-based team, coaching staff, ensuring service quality, and supporting day-to-day operations in the Florida region. This role requires a strong leader who spends most of the time in the field, conducts ride-alongs, quality checks, and employee development while partnering with the Operations Manager to uphold safety and customer standards.

The Area Manager supervises performance reviews, trains teams on procedures, monitors