Field Operations Lead – Autonomous Sorting Systems

rStream; Somerville (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) retirement plan

FTO - Flexible Time Off

Stock Options

Job summary

rStream is hiring a Field Operations Manager to own and operate autonomous sorting systems at customer sites. You will deploy, troubleshoot, and maintain systems in the field, traveling extensively to ensure reliability and performance.

The role requires ownership over outcomes, strong communication with executives and floor staff, and a proactive safety mindset. Expect on-site deployments, steady travel, and collaboration with Greentown Labs in Somerville, MA.

Qualifications

• Demonstrated operational excellence with a track record of reliable, consistent execution.
• Ownership over outcomes and strong communication across audiences.
• Technical resourcefulness across software, hardware, and basic electrical systems.

Responsibilities

• Own the deployment, onboarding, and day-to-day operation of rStream's autonomous sorting systems at customer sites.
• Serve as rStream's primary on-site presence – the face of the company to customers, from executives to floor staff.
• Troubleshoot and service the system with the support of the technical team.
• Embody an industrial safety mindset to execute and improve SOPs.
• Train and coach on-site operators to run the system confidently and correctly.
• De-escalate problems calmly under pressure and keep operations running.
• Plan ahead, manage scheduling, travel plans and time across sites.
• Capture customer feedback and identify opportunities to expand rStream's footprint.

Skills

Operational excellence

Ownership

Communication skills

Technical resourcefulness

Time management

Physical stamina

Travel flexibility

Flex hours

Job description

rStream is hiring a Field Operations Manager to own and operate autonomous sorting systems at customer sites. You will deploy, troubleshoot, and maintain systems in the field, traveling extensively to ensure reliability and performance.

The role requires ownership over outcomes, strong communication with executives and floor staff, and a proactive safety mindset. Expect on-site deployments, steady travel, and collaboration with Greentown Labs in Somerville, MA.