Field Operations Dispatch Supervisor

Fastwyre Broadband; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A telecommunications service provider located in Atlanta, Georgia is looking for a Field Operations Dispatcher. The ideal candidate will coordinate and dispatch drivers and crews, ensuring efficient operations. With a focus on communication and teamwork, the role demands at least 3 years of dispatch experience and a high school diploma. This position offers a dynamic work environment and the opportunity to enhance operations through effective scheduling and resource management.

Qualifications

• High school diploma or equivalent.
• 3+ years of relevant dispatch experience.

Responsibilities

• Schedule and dispatch drivers, work crews, vehicles, or equipment.
• Facilitate the relay of crucial information between work crews and supervisors.
• Prepare daily work schedules, ensuring optimal allocation of resources.
• Maintain organized records of work requests and customer interactions.

Job description

Position Purpose/Summary

The Field Operations Dispatcher is committed to providing the highest quality of service to the communities, customers, and employees we serve by ensuring seamless operations through coordinating the scheduling and dispatching of drivers, work crews, vehicles, and equipment. The Dispatcher is responsible for efficiently managing resources, responding to immediate needs, and maintaining effective communication channels.

Primary Duties & Responsibilities

The dispatcher schedules and dispatches drivers, work crews, vehicles, or equipment to appropriate locations as per predetermined schedules, customer requests, or urgent requirements.

• Facilitate the relay of crucial information such as work orders, messages, or updates between work crews, field inspectors, supervisors, and emergency personnel.
• Utilize telephones, two-way radios, or text messages to promptly communicate with employees or emergency responders, ensuring swift response and action.
• Collaborate with supervisors or customers to address issues, fulfill service requests, or allocate necessary equipment or resources.
• Prepare daily work schedules, ensuring optimal allocation of resources and adherence to operational timelines.
• Generate work orders for crews or receive work orders from field teams, ensuring accuracy and completeness.
• Oversee communications within assigned company territories, fostering effective coordination and collaboration.
• Maintain organized records of work requests, customer interactions, completed tasks, service charges, expenses, inventory, and other pertinent information.
• Fulfilling any additional duties and responsibilities as assigned by management to support operational efficiency and excellence.

Knowledge, Abilities, & Skills for Success

• Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
• Ability to use appropriate computer programs (including Microsoft Office Suite) and adapt to changing programs and processes.
• Ability to work as a team member and exert initiative to work independently to reach a goal.
• Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
• Ability to function effectively as a team player.
• Knowledge of and ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
• Ability to work a flexible work schedule, as needed, to best serve our customers.

Qualifications

• High school diploma or equivalent.
• 3+ years of relevant dispatch experience.

Physical Demands

• Standing: Occasional (O)
• Walking: Occasional (O)
• Sitting: Constantly (C)
• Reach Outward: Occasional (O)
• Reach Above Shoulder: Occasional (O)
• Climbing: Not applicable (N)
• Crawling: Not applicable (N)
• Squatting/Kneeling: Occasional (O)
• Bending: Occasional (O)
• Keyboarding: Constantly (C)
• Driving: Not applicable (N)
• Hearing: Constantly (C)
• Communicating: Constantly (C)
• Perceiving: Constantly (C)
• Outdoor Climate: Not applicable (N)
• Various Terrain: Not applicable (N)
• Cramped Workspace: Not applicable (N)
• Lift/Carry up to 10 lbs: Not applicable (N)
• Lift/Carry up to 20 lbs: Not applicable (N)
• Lift/Carry up to 50 lbs: Not applicable (N)
• Lift/Carry up to 75 lbs: Not applicable (N)
• Lift/Carry up to 100 lbs: Not applicable (N)
• Lift/Carry 100+ lbs: Not applicable (N)
• Push/Pull up to 10 lbs: Not applicable (N)
• Push/Pull up to 20 lbs: Not applicable (N)
• Push/Pull up to 50 lbs: Not applicable (N)
• Push/Pull up to 75 lbs: Not applicable (N)
• Push/Pull up to 100 lbs: Not applicable (N)
• Push/Pull 100+ lbs: Not applicable (N)

Disclosure

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

American Broadband, and all subsidiaries, are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.