Field Operations Coordinator, Supervisor*

City-of-Richmond,-Va; Richmond (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

The City of Richmond Department of Public Utilities – Field Operations is seeking a Field Operations Coordinator Supervisor to supervise staff in the Field Operations Logistics Center. The selected candidate will be assigned to the 4:00 pm to 12:00 am shift, with duties including scheduling, monitoring workloads, and coordinating with other departments.

Responsibilities also include training staff, handling hiring decisions, generating reports, and developing dispatch policies.

Qualifications

• Associate degree in Logistics or Communications, or two years of college with related coursework.
• Four years of experience in a relevant field.
• Equivalent combination of training and experience as approved by the department.

Responsibilities

• Schedule and assign work to crews, including emergencies.
• Monitor workload, overtime, and performance to complete work orders.
• Coordinate with City departments or external agencies as needed.
• Provide accurate information to internal and external customers.
• Train new employees; participate in hiring decisions and evaluations.
• Generate routine reports.
• Develop dispatch policies and procedures.

Skills

Scheduling

Emergency calls

Investigating complaints

Customer service

Leadership

Education

Associate degree in Logistics or Communications

Two years of college coursework

Tools

Microsoft Office Suite

Service Suite

CISProd

Cisco Finesse

Job description

The City of Richmond Department of Public Utilities – Field Operations is seeking a qualified candidate to fill the Field Operations Coordinator Supervisor position. The selected candidate will supervise staff in the Field Operations Logistics Center.

The selected candidate will be assigned to work the 4:00 pm to 12:00 am shift.

• Scheduling and assigning work assignments to appropriate crews, both on an emergency and non-emergency basis;
• Monitoring workload, overtime, and performance to ensure proper work order completion;
• Coordinating with other City departments or outside agencies as necessary to ensure safety and proper use of resources;
• Disseminating accurate information to internal and external customers;
• Training new employees, recommending hiring and termination decisions, and conducting performance evaluations;
• Generating routine reports;
• Developing policies and procedures for dispatch personnel to ensure proper guidelines are followed

This is an essential position, which requires the selected candidate to report to work for emergency and on-call duty in response to inclement weather/natural disaster.
This position requires working overtime, including weekends, nights and holidays as necessary.

MINIMUM TRAINING AND EXPERIENCE

• Associates Degree in relevant field such as Logistics or Communications, or training equivalent to satisfactory completion of two years of college;
• Four years of experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS

• None required

PREFERRED TRAINING AND EXPERIENCE

• Previous supervisory experience is preferred
• Experience working in an emergency communications environment
• Experience working with Microsoft Office Suite
• Previous experience working in utilities field service/logistics/emergency communications environment is preferred

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge

• Basic dispatch codes, standard abbreviations and industry terminology commonly used by emergency utilities services
• Computer programs such as Microsoft Office Suite
• Electronic databases and related software applications such as Service Suite, CISProd, Cisco Finesse, etc.
• Emergency Utilities communications practices and procedures
• General console and hand held radio knowledge

Skills

• Scheduling staff
• Answering emergency, non-emergency, and administrative calls
• Investigating complaints
• Customer service using oral and written communications
• Use of equipment such as multi-line phones, printers, computers, and Motorola console and hand held radios
• Providing leadership to staff including coaching, guiding, and recommending discipline

Abilities

• Supervise others and demonstrate leadership
• Motivate employees
• Manage time effectively
• Show empathy and compassion
• Multi-task, prioritize and follow procedures
• Problem solve and make decisions
• Handle stressful situations

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to reach extending hands and arms in any direction, stand, push, pull, lift, finger (picking, pinching or otherwise working primarily with fingers), grasp applying pressure to an object with fingers or palms, talk, see, and hear. The employee is frequently required to climb, balance, stoop, crouch, crawl, walk, feel and use substantial repetitive motions of the wrists, hands and fingers. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.