Field Operations & Client Relations Lead

Safe U Services; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Provident fund

Employee state insurance

Job summary

Safe U Services is seeking a Field Operations Manager to oversee daily field activities across client locations, ensuring service quality and client satisfaction. The role emphasizes effective manpower deployment, site supervision, and timely reporting to uphold contract commitments.

The ideal candidate will coordinate with HR and Accounts, lead field teams, and drive continuous improvement in service delivery while maintaining high standards of safety and client care in a dynamic field

Responsibilities

• Field Operations Management - Monitor and manage all daily field operations across client locations.
• Client Relationship Management – Maintain good relationships with clients and ensure client satisfaction.
• Problem Resolution – Identify and resolve operational issues, client complaints and manpower-related problems.
• Manpower Management – Ensure proper manpower deployment, attendance, replacements and shift management.
• Site Supervision – Conduct regular site visits and monitor employee performance and service quality.
• Team Management – Supervise field officers and site supervisors and ensure proper coordination.
• Service Quality Control – Ensure security and housekeeping services meet company and client standards.
• Daily Reporting – Submit daily operational reports, attendance updates, client complaints and issue status to management.
• Emergency Management – Handle urgent situations and ensure immediate corrective action.
• Management Coordination – Coordinate with HR, Accounts and other departments for smooth operations.

Job description

Safe U Services is seeking a Field Operations Manager to oversee daily field activities across client locations, ensuring service quality and client satisfaction. The role emphasizes effective manpower deployment, site supervision, and timely reporting to uphold contract commitments.

The ideal candidate will coordinate with HR and Accounts, lead field teams, and drive continuous improvement in service delivery while maintaining high standards of safety and client care in a dynamic field