Field Operations Assistant - VIP Petcare

VIP Petcare; Eden Prairie (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

VIP Petcare seeks a Field Operations Associate in Minnesota to support office and clinic operations, inventory control, and field logistics. You will assist with training participation and weekend clinics while helping maintain rigs and vehicle readiness.

The role requires a high school diploma, a valid driver’s license, and the ability to lift 50+ pounds; strong organizational and communication skills are essential to coordinate with field leadership and teams.

Qualifications

• High School Diploma or equivalent is required.
• Experience or comfort with pets of various sizes and temperaments preferred.
• Valid driver’s license required for field operations.

Responsibilities

• Assist with management of field office operational processes including administrative facilities, inventory, and day-to-day operations.
• Assist with office and warehouse organization and maintenance.
• Oversee and receipting of inventory, verify quantities, and ensure proper storage and distribution.

Skills

Driver's License

Customer Service

Communication

Team Collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Time and Attendance/HR Software

Scheduling Database

iPad

Job description

Overall Job Summary

Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. This position reports into the VIP Petcare team.

Overall Job Summary

Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. This position reports into the VIP Petcare team.

Essential Duties and Responsibilities (Min 5%)

• Assist with the management of all field office operational processes to include administrative facilities, inventory, and overall day-to-day operations of the business
• Assist with office and warehouse organization and maintenance
• Oversees and provides receipting of inventory, materials and/or services; verifies quantity and accuracy based on orders and/or completion of services; ensures inventory control system information and records are maintained, and inventory is stored in or distributed to proper and safe location
• Live our competencies and reinforce brand promise with our partners, pet parents, and team members
• Maintain all documentation and reference material and supplies as necessary for effective office/clinic operations
• Ensure rigs are “Rig Ready”. Stock with vaccines, prepare lot numbers, organize, clean and load the rigs utilizing the Rig Checklist
• Communicate regularly with the Field Operations Manager and/or Assistant Field Operations Manager to ensure consistency in how operational P&P’s are being executed as it relates to clinic/center operations
• Participate in training initiatives pertaining to field office locations
• Support and participate in weeknight and weekend clinics as well as working on rigs
• Work schedule per the needs of the business
• Ensure van cleanliness and maintenance
• Other duties as assigned

Required Qualifications

Experience: Experience and comfort with pets of all sizes and temperments, including handling and lifting animals as necessary is preferred.

Education: High School Diploma or equivalent is required. Any suitable combination of education and experience will be considered.

Professional Certifications: None

Preferred Knowledge, Skills Or Abilities

• Valid Driver’s License is required
• Present professional appearance and positive conduct
• Knowledge of principles and processes for providing customer service
• Basic accounting principles
• Critical thinking skills
• Independent judgment and decision-making skills
• Detail oriented, ensuring accurate and reliable work product
• Strong verbal and written communication skills
• Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals
• Able to work independently
• Strong organizational, problem-solving and analytical skills
• Ability to switch focus rapidly in a fast-paced environment
• Computer Skills
  • Microsoft Office
  • Time and Attendance/HR Software
  • Scheduling Database
  • iPad

Working Conditions

• Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. Portion of workday spent in vehicle. (Mobile Vet Service - Community Clinics)
• Must be able to work for prolonged periods of time in the field, including 12–14-hour days
• Must be able to work weekends, varied weekdays and times, occasional overnights

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Reaching overhead
• Lifting 50+ pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for. #VIPPetcare