Assistant Field Operations Manager, Veterinary - VIP Petcare

VIP Petcare; Hicksville (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Paid parental leave

Tuition reimbursement

Job summary

VIP Petcare is seeking an Assistant Field Operations Manager to oversee the field office and clinics in the New York area. The role leads operational excellence and ensures procedures align with company standards, reporting to the VIP Petcare team.

The ideal candidate will have strong leadership, communication, and problem-solving skills, with experience in operations, HR basics, and field coordination. Travel to clinics and partners will be required.

Qualifications

• High School Diploma or equivalent required; degree preferred.
• Post secondary degree in business administration, management, or operations preferred.

Responsibilities

• Manage field office operations, admin, facilities, and inventory.
• Assist with recruiting, hiring, training, disciplining and evaluating staff at a specific location.
• Manage office and clinics as directed.
• Establish, build and maintain relationships with host location staff and animal outreach groups.
• Communicate with Field Operations Manager to standardize service delivery and execute P&Ps.
• Travel to clinics and field offices to drive business initiatives and partnerships.
• Support weekend clinics and field operations as needed.
• Other duties as assigned.

Skills

Business management

Communication skills

Organizational skills

Analytical skills

Cross-functional teamwork

Decision-making

Education

High School Diploma

Post secondary degree in business/management/operations

Tools

Microsoft Office

HR/Attendance software

Scheduling database

Job description

Overall Job Summary

The Assistant Field Operations Manager is responsible for all aspects of operations and oversight of the field office and clinics. The role leads effective operations through Leadership Competencies. This position reports to the VIP Petcare team.

Essential Duties and Responsibilities (Min 5%)

• Management of all field office operational issues to include administration, facilities, and inventory
• Assist with recruiting, hiring, training, disciplining and evaluating staff at a specific location
• Manage office and clinics as directed
• Establish, build and maintain relationships with host location staff and animal outreach groups within the field office oversight
• Communicate regularly with Field Operations Manager to ensure consistency in how services are provided to pet parents and that operational P&Ps are being executed
• Collaborate with the Field Operations Manager on business opportunities pertaining to partner locations
• Live our competencies and reinforce our brand promise with our partners, pet parents and team members
• Communicate marketing programs to the staff and ensure marketing materials are printed for use
• Travel to include community clinics, as needed to effectively drive the business
• Travel to headquarters or other field offices to participate in business initiatives pertaining to field operations
• Support and participate in weeknight and weekend clinics as well as working on rigs
• Other duties or functions as assigned or requested

Required Qualifications

Experience: Experience and comfort with pets of all sizes and temperaments, including handling and lifting animals as necessary is preferred. Experience with basic Human Resources principles, basic Accounting/Math principles and operations management implementing best practices is required.

Education: High School Diploma or equivalent is required. Post secondary degree in business administration, management, or operations is preferred. Any suitable combination of education and experience will be considered.

Professional Certifications: None

Preferred Knowledge, Skills Or Abilities

• Knowledge of business and management principles
• Knowledge of principles and processes for providing customer service
• Independent judgment and decision-making skills Detail oriented, ensuring accurate and reliable work product
• Strong verbal and written communication skills
• Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals
• Strong organizational, problem-solving and analytical skills
• Ability to switch focus rapidly in a fast-paced environment
• Basic Computer Skills such as:
• Microsoft Office
• Time and Attendance/HR Software
• Scheduling Database

Working Conditions

• Must be able to work for prolonged periods of time in the field, including 12-14-hour days
• Must be able to work weekends, varied weekdays and times, occasional overnights
• Travel as needed, approximately 20-30%

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Reaching overhead
• Lifting 50+ pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

• Medical coverage
• Dental coverage
• Vision coverage
• Company-paid life insurance
• Company-paid disability insurance
• Paid parental leave
• Tuition reimbursement
• Family planning resources such as adoption and surrogacy assistance
• Eligibility for TSC Benefits by averaging at least 15 hours per week during the 90-day lookback period for part-time new hires

Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for. #VIPPetcare