Benefits & Eligibility Advisor — Help Families Thrive

AZ State Jobs; Glendale (AZ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation and sick time

ASRS retirement

Job summary

Arizona Department of Economic Security (DES) seeks a Customer Service Representative 3 for the Glendale, AZ area. This in-person, on-site role handles inquiries related to Nutrition Assistance, TANF, Medical Assistance, and other DBME programs, assisting customers in person with eligibility processes.

The position requires at least one year of direct customer service experience and strong communication skills. The department offers a comprehensive benefits package and opportunities for growth.

Qualifications

• At least one year of experience in direct customer service.
• Strong communication and problem-solving skills.
• Ability to work 40 hours per week.

Responsibilities

• Assist customers in a fast-paced face-to-face setting while reviewing and entering information in various computer systems.
• Determine steps to follow in the appropriate standard work to place customers in the workflow or provide assistance that resolves the inquiry.
• Provide guidance to customers on use of self-service options.
• Work under adverse conditions in a fast-paced environment with irate or hostile customers.
• Provide case status updates to customers.
• Assist customers in uploading documents to their online account.
• Submit changes and information received from the customer.
• Conduct a complete range of eligibility-related customer service functions, including research and policy analysis to resolve complex issues.
• Issue EBT cards following established policy and procedures.

Skills

Customer service

Communication

Problem solving

Time management

English proficiency

Data entry

Tools

Google Workspace

Job description

Arizona Department of Economic Security (DES) seeks a Customer Service Representative 3 for the Glendale, AZ area. This in-person, on-site role handles inquiries related to Nutrition Assistance, TANF, Medical Assistance, and other DBME programs, assisting customers in person with eligibility processes.

The position requires at least one year of direct customer service experience and strong communication skills. The department offers a comprehensive benefits package and opportunities for growth.