Field Network Technician

Socket.dev; East Dundee (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

i3 Broadband is seeking a Field Network Technician to test, validate, and maintain its physical network infrastructure across the Illinois area. You will handle activation, maintenance outages, and splicing as needed, working with Construction, Network Engineering and Operations teams to ensure service reliability.

You will perform device installation, routine upgrades, and follow MOPs to ensure consistent task execution. A strong safety focus and the ability to work on-call will be required.

Qualifications

• Must have strong attention to detail in fast-paced field environments.
• Analytical thinker with a passion for technology and innovation.
• Able to quickly learn new processes and technologies.
• Strong critical thinking and problem-solving capabilities.
• Proficient with Microsoft Office and related software.

Responsibilities

• Install and configure network devices and services (routers, switches, firewalls, PON).
• Perform maintenance and upgrades to enhance network installations.
• Follow MOP documents for consistent task execution.
• Adhere to change management policies for network changes.
• Collaborate with Engineering and Operations to address outages with clear timelines.
• Participate in on-call rotation and provide after-hours support.
• Maintain and update network documentation.
• Assist in deploying/maintaining additional network cabinet/node sites.
• Perform audits of completed construction.
• Support safety policy development and compliance.
• Replace/repair vaults and conduits as needed.
• Pull fiber to restore service during outages.
• Engage in continuous training on procedures and products.

Skills

Attention to detail

Analytical mindset

Problem solving

Reading schematics/diagrams

Microsoft Office

Education

High school diploma

Valid driver’s license

Job description

Job Summary:

The Field Network Technician is responsible for testing, validating, and maintaining the physical network infrastructure; including construction testing and activation, repairing OSP systems deployed throughout the network, and replacement of assets as required. This role covers construction activation oversight, demand maintenance (outage response) and preventative maintenance (routine upkeep). Field Network Technicians will work closely with Construction, Network Engineering and Operations teams, serving as the field counterpart to these teams. In addition to conducting user acceptance testing and overseeing the activation of new fiber installations after contractor work is completed, the Outside Plant Technician may be required to initiate splicing.

Duties/Responsibilities:

• Install and configure a range of network devices and services, including routers, switches, firewalls, and Passive Optical Network (PON) access equipment.


• Perform network maintenance, system upgrades, and augmentations to enhance existing network installations.


• Follow Method of Procedure (MOP) documents to ensure consistent and accurate execution of tasks.


• Adhere to configuration and change management policies to ensure proper approval and awareness when making changes to network infrastructure.


• Collaborate with Network Engineering and Operations teams to effectively address network outages, providing clear timelines and progress updates.


• Participate in an on-call rotation and provide after-hours field support during network maintenance and service interruptions.


• Maintain and update network documentation.


• Assist in the deployment and maintenance of additional network cabinet/node sites.


• Perform regular audits and inspections of newly completed network construction.


• Contribute to the development and improvement of policies regarding safety, processes, procedures, best practices, codes, and regulations for i3 Broadband Splicing and Field staff.


• Replace and repair vaults and conduits as needed.


• Pull fiber to restore network service during outages.


• Engage in continuous training on procedures, products, and services to stay current with industry standards.


• Operate a variety of heavy equipment, hand tools, power tools, testing equipment, and computers.


• Work closely with high voltage DC power systems to ensure safe and efficient operation.

Required Skills/Abilities:

• Ability to thrive in a fast-paced environment while maintaining strong attention to detail.


• Analytical mindset with a passion for technology and innovation.


• Quick to adapt to and grasp new processes and technologies.


• Strong critical thinking and problem-solving capabilities.


• Results-driven, self-motivated, and goal-oriented.


• Skilled in recognizing, analyzing, and resolving issues efficiently and in an organized manner.


• Capable of reading, updating, and maintaining accurate splicing schematics and diagrams.


• Detail-oriented with the patience to manage multiple tasks and stay organized under pressure.


• Proficient in Microsoft Office and related software applications.


• Eager to participate in learning opportunities to enhance skills for network maintenance.


• Committed to delivering quality results while working in a dynamic, fast-paced setting.


• Willing to work occasional overtime and nights as needed.


• Must have a clean driving record and be able to pass a criminal background check.

Education/Experience:

• High school diploma: post-secondary education is a plus.


• Valid state driver’s license with a clean driving record.


• 5+ years of experience in service installation and repair within a multi-service provider or telecommunications environment.

Physical Requirements:

• Must be able to traverse and inspect all areas of job site in all types of weather; this may include walking, climbing, reaching, bending, crawling, or stretching.


• Some travel required


• Must be able to safely move and lift up to 150lbs using appropriate tools and equipment


• Ability to work with and near DC electronical systems and components.


• Excellent visual acuity when inspecting drawings and blueprints.


• Exposure to characteristic construction site dangers.


• Must be on-call to address delays, emergencies, bad weather, and other issues at the job site.

Equal Opportunity:

i3 Broadband is an equal-opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business need.