Field Network Supervisor - Lead Network Team (Beaverton)

Pacific Office Automation Inc.; Beaverton (OR); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

401(k) with company match

Paid Time Off

Sick Leave

Flexible Spending Accounts (FSA) and H

Health Savings Accounts (HSA)

Résumé du poste

Pacific Office Automation seeks a Network Supervisor to lead the Network Services team in Beaverton, OR. You’ll oversee daily operations, coordinate with customer IT departments, and drive reliable performance of networked office technology.

The role calls for a seasoned IT professional with leadership experience, strong networking knowledge, and excellent communication. You’ll mentor technicians, streamline processes, and ensure high customer satisfaction while supporting growth at POA.

Qualifications

• Bachelor’s degree in Computer Science, Computer Information Systems, or equivalent professional experience.
• 5+ years of information technology experience.
• Previous leadership or supervisory experience managing technical teams.
• Strong knowledge of networking concepts and protocols, including TCP/IP, VPNs, Routing, and network analysis tools.
• Network+ and A+ certifications preferred.
• Experience supporting Windows operating systems and Microsoft applications.
• Strong troubleshooting and analytical skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to implement, maintain, and troubleshoot system changes across diverse environments.
• Experience creating technical documentation and process improvements.
• Passion for customer service and developing high-performing teams.

Responsabilités

• Lead, supervise, and support the daily operations of the Network Team.
• Manage staffing, scheduling, performance evaluations, coaching, and goal setting.
• Prioritize incoming service requests and oversee triage, communication, and escalation of critical issues.
• Partner with customers' IT teams to troubleshoot and resolve network-related challenges.
• Perform root cause analysis and guide technicians through complex technical issues.
• Mentor and develop Network Technicians through coaching and hands-on training.
• Assist with onboarding and ongoing technical training for new and existing team members.
• Evaluate and improve team processes, workflows, protocols, and documentation.
• Help forecast staffing and operational needs while supporting continuous improvement initiatives.
• Maintain a high level of customer satisfaction through responsive and effective service.
• Perform other duties as assigned.

Connaissances

TCP/IP

VPNs

Routing

Network analysis

Leadership

Windows OS

MS Applications

Troubleshooting

Documentation

Customer service

Formation

Bachelor’s degree in CS/CIS

Description du poste

Pacific Office Automation seeks a Network Supervisor to lead the Network Services team in Beaverton, OR. You’ll oversee daily operations, coordinate with customer IT departments, and drive reliable performance of networked office technology.

The role calls for a seasoned IT professional with leadership experience, strong networking knowledge, and excellent communication. You’ll mentor technicians, streamline processes, and ensure high customer satisfaction while supporting growth at POA.