Beaverton On-Site Field Network Supervisor

Pacific Office Automation; Beaverton (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision

Job summary

Pacific Office Automation is seeking an On-Site Field Network Supervisor for the Portland market, based in Beaverton, OR. You will lead the Network Team, oversee daily operations, and partner with customer IT departments to ensure reliable networked office technology.

The role requires a Bachelor’s degree or equivalent experience, 5+ years in IT, and prior leadership. Network+ and A+ certs are preferred; strong troubleshooting and customer service skills are essential.

Qualifications

• Bachelor’s degree in Computer Science, CIS, or equivalent professional experience.
• 5+ years of information technology experience.
• Previous leadership or supervisory experience managing technical teams.
• Strong knowledge of networking concepts and protocols (TCP/IP, VPNs, routing, ports, tools).

Responsibilities

• Lead, supervise, and support the daily operations of the Network Team.
• Manage staffing, scheduling, performance evaluations, coaching, and goal setting.
• Prioritize service requests and oversee triage, escalation of critical issues.
• Partner with customers' IT teams to troubleshoot network challenges.
• Perform root cause analysis and guide technicians through complex issues.
• Mentor Network Technicians through coaching and hands-on training.
• Assist with onboarding and ongoing technical training for team members.
• Evaluate and improve team processes, workflows, and documentation.
• Forecast staffing and operational needs and support continuous improvement.
• Maintain high levels of customer satisfaction through responsive service.
• Perform other duties as assigned.

Skills

Leadership

Networking concepts

Troubleshooting

Communication

Customer service

Education

Bachelor's degree

Tools

Network+ certification

A+ certification

Windows OS

Job description

Pacific Office Automation is seeking an On-Site Field Network Supervisor for the Portland market, based in Beaverton, OR. You will lead the Network Team, oversee daily operations, and partner with customer IT departments to ensure reliable networked office technology.

The role requires a Bachelor’s degree or equivalent experience, 5+ years in IT, and prior leadership. Network+ and A+ certs are preferred; strong troubleshooting and customer service skills are essential.