Field & Network Operations Analytics Lead

Evolving Solution Services; Oklahoma City, Northern (OK, KY); On-site; USD 90,000 - 120,000; Full time

Job summary

Dobson is seeking a Senior Analyst, Field & Network Operations in Oklahoma City to own performance reporting for field and network operations. The role partners with the COO and CTO to align install execution, vendor performance, asset spend, and network reliability on a single scorecard.

Responsibilities include daily install reporting, vendor/market comparisons, asset inventory management, and monthly MSA reconciliations to ensure obligations are known in advance.

Qualifications

• 3+ years in operations analysis or a similar analytical role.
• Strong SQL or equivalent ability to pull and join data across operational systems.
• Advanced Excel and hands-on experience building dashboards used by others.

Responsibilities

• Own daily install performance reporting: scheduled, completed, missed, canceled, and rescheduled with coded reasons.
• Cut field performance by vendor and by geographic market for comparability.
• Attribute repeat visits and truck rolls to vendors and markets and quantify costs.
• Build and publish a vendor scorecard comparing contractors on the same measures on a fixed cadence.
• Own technology asset inventory and IT spend, license, and subscription audit.
• Own NOC performance reporting: outages, MTTR, and repeat troubles by node/market.
• Reconcile commercial/wholesale accounts and outages against MSA terms monthly.
• Publish field and network KPI set and market dashboards; define measurements.

Skills

SQL

Excel

Dashboards

Data analysis

Tools

ServiceNow

Job description

Dobson is seeking a Senior Analyst, Field & Network Operations in Oklahoma City to own performance reporting for field and network operations. The role partners with the COO and CTO to align install execution, vendor performance, asset spend, and network reliability on a single scorecard.

Responsibilities include daily install reporting, vendor/market comparisons, asset inventory management, and monthly MSA reconciliations to ensure obligations are known in advance.