Network Operations Center Analyst

OU Health

Oklahoma City (OK)

On-site

USD 95,000 - 130,000

Full time

14 days+

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Job summary

A healthcare provider in Oklahoma City is seeking a Network Operations Center (NOC) Analyst III. This fully onsite role involves monitoring network performance, managing incidents, and supporting IT operations. The ideal candidate will have over five years of experience, strong analytical skills, and relevant certifications. Join a team dedicated to patient safety in a dynamic environment.

Qualifications

5 or more years of experience in an IT support role required.
Network/Systems/Security experience preferred.
Healthcare experience preferred.

Responsibilities

Monitor network performance and availability using monitoring tools.
Provide Root-Cause-Analysis documentation for all events.
Manage incident response and communication during major incidents.

Skills

Strong analytical skills

Problem-solving ability

Competency in MS Office Suite

Expertise in monitoring tools

Security background

Strong communication skills

Education

Cisco Certified Network Associate (CCNA) or ITIL 4.0 certification

Tools

ServiceNow

Cisco

Avaya

Job description

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This range is provided by OU Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$95,000.00/yr - $130,000.00/yr

Job Description

This is a fully onsite role in Oklahoma City, OK.

The Network Operations Center (NOC) Analyst III will provide support for technology related monitoring and engagement in incident management, resolution and coordination of escalated issues where communication with Leadership is essential, and documenting Root-Cause-Analysis for further review. Responsibilities include initial assessment, triage, research, and resolution of monitoring incidents regarding the use of application software products and/or infrastructure components. The NOC Analyst III is responsible for collecting information through monitoring tools, supporting resources, and environment awareness. The NOC Analyst III will also be responsible for mentoring, supporting, and training other team members. Acting as the Subject Matter Expert, the NOC Analyst III will work with the NOC Admin III on the more complex issues while communicating with the NOC Manager during Major Incident Calls. Incidents beyond the scope of their ability or responsibility are resolved by engaging, in a timely manner, other services or escalation to the proper IT team.

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

Monitor network performance and availability using monitoring tools.
Provide Root-Cause-Analysis documentation for all events.
Process Firewall requests and commit changes via Panorama
Provide Data Center Operations services in support of Systems and Network Engineering staff
Provide hands-on technical support related to the overall health and maintenance of the organization’s multiple Tier 2 and Tier 3 environments
Supporting and optimizing key functional areas, particularly in the support of network and systems infrastructure and data center operability
Schedule and direct activities to resolve hardware, routing, and software problems in a timely and accurate fashion
Take direction from NOC Manager
Create and provide reports and metrics of the systems and networks surrounding Incident Management, Problem Management and Monitoring Response
Review logs to determine health of network, security breaches, mail delivery status, back-up and restore successes/failures and determining corrective actions to rectify failures and inconsistencies
Interaction with vendors and key relationships as necessary such as TierPoint, Cisco, and Cox
Respond to alerts and incidents promptly according to established procedures.
Perform initial troubleshooting and resolution of network issues.
Maintain and administer network devices (routers, switches, firewalls).
Configure and maintain monitoring tools and systems.
Implement network changes and upgrades as required.
Maintain accurate network documentation and diagrams.
Generate reports on network performance and incidents.
Escalate complex issues to appropriate teams or senior personnel.
Collaborate with network engineers, system administrators, and support teams to resolve issues efficiently.
Provide timely updates and communicate effectively with stakeholders during incidents.
Adhere to Code of Conduct and Mission and Value Statements
On-site support is required

General Responsibilities

Performs other duties as assigned.

Minimum Qualifications

Education Requirements

Experience Requirements:

5 or more years of experience in an IT support role required.
Network/Systems/Security experience preferred. Healthcare experience preferred.

License/Certification/Registration Requirements:

Cisco Certified Network Associate (CCNA) or IT Infrastructure Library Foundation (ITIL 4.0) certification required within 12 months of hire.

Knowledge/Skills/Abilities Required:

Demonstrates ability to understand Corporate, Division, and Facility specific applications, technology, and terminology
Strong analytical skills, Ability to solve problems
Competency in MS Office Suite and ticketing systems such as ServiceNow
Understanding of multiple data centers and towers
Expertise with multiple levels, types, and environments of monitoring
Knowledge of tools integration and automation
Knowledge in M365
Familiarity with Avaya and Cisco (CSM)
Network and Security background
Experience working in hospital/ambulatory environments
Prioritization of patient safety at all times
Strong communication skills with Management
Adherence to technology and security standards
Ensure network is in a constant operational status
Thorough understanding of IP Networks, including VLANs
Firewalls, switches, routers and other network equipment (Cisco, etc.)
VPN, Load Balancer, Web Application Firewall
Window, Unix, Linux and ESX server administration
Web Server concepts and administration
Virtualization, Back-up Procedures, Disaster Recovery, and High Availability using industry standards
Active Directory, DHCP, DNS, Group Policy
Anti-Malware and Cybersecurity concepts
Familiarity with a wide selection of server, storage, and data center hardware
Understanding of Server operating systems including Windows and Linux
Security and HIPAA compliance in a complex healthcare environment
Maintain absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed