Field Mission Engineer: AI & Platform Builder

Socket.dev; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

401(k) with employer matching

Discretionary paid time off

Parental leave

Medical, dental, and vision plans

Fitness programs

Wellness support

Learning and development programs

Snacks in our offices

Job summary

Axon is seeking an on-site leader to own customer outcomes for strategic agencies, driving end-to-end deployment, adoption, and success of Axon’s platform in mission-critical environments.

You will design and ship AI-powered workflows, engage with agency leadership, and ensure measurable operational impact while maintaining CJIS and security standards.

Role requires 3–4 days on site per week and a proven background in complex deployments with strong cross-functional collaboration.

Qualifications

• Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years; varied experience welcome)
• Former law enforcement or military experience preferred, not required
• Proven builder: shipped working automations, agents, workflows, integrations, or AI-enabled tools in customer environments — configuring products, writing integration logic, and delivering production-ready solutions. Using AI to assist is expected; owning the build is required
• Comfort working across technical and operational domains: hardware, software, cloud, AI-enabled technologies, and integrated systems
• Strong communication with both technical teams and senior stakeholders, including command staff in mission-critical environments
• Full ownership mentality in ambiguous, fast-changing environments; ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
• Ability to obtain and maintain CJIS compliance and adhere to security standards

Responsibilities

• Discover agency problems onsite and translate them into buildable, compliant solutions tied to mission outcomes
• Design and ship working tools on Axon's platform: AI agents, workflows, automations, integrations, and data pipelines — built and tested with real users and real data
• Build with Axon products, not around them — configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in the agency environment
• Iterate in the field until adoption sticks, then document patterns for reuse across accounts
• Apply responsible innovation guardrails — CJIS, evidence integrity, privacy — in every build. Ship working software, not slideware
• Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services when builds or integrations break

Skills

Customer-facing roles

Program management

Operational transformation

Deployment experience

Strong communication

CJIS compliance

Job description

Axon is seeking an on-site leader to own customer outcomes for strategic agencies, driving end-to-end deployment, adoption, and success of Axon’s platform in mission-critical environments.

You will design and ship AI-powered workflows, engage with agency leadership, and ensure measurable operational impact while maintaining CJIS and security standards.

Role requires 3–4 days on site per week and a proven background in complex deployments with strong cross-functional collaboration.