Field Meter Service & Disconnection Technician

Citizens Energy Group; Indianapolis (IN); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health, Dental & Vision

Defined Benefit Pension Plan

401(k) Retirement Plan with company–匹t

Short-Term Incentive Plan (STIP)

Health Savings Account (HSA) with公司贡献

Wellness Program

Adoption and tuition assistance

Employee Credit Union

PTO and Paid Holidays

Job summary

Citizens Energy Group seeks a Meter Severance Technician to perform in-person visits to delinquent or high-risk accounts, read meters accurately, and disconnect services when needed. The role emphasizes safety, customer service, and adherence to PHMSA/DOT regulations while protecting company revenue.

The position requires a valid Indiana driver's license, meter-reading proficiency, and the ability to manage daily workload in all weather conditions.

Qualifications

• High School Diploma or GED equivalent.
• Must have a valid Indiana Driver’s License with a satisfactory driving record.
• Must pass the Operator Qualification Conditions test for the Gas Division.
• Must pass the Meter Pro test for meter reading at a minimum of 95%.
• Must be able to independently organize and manage daily workload.
• Must pass and participate in the random Drug & Alcohol program per PHMSA/DOT regulations.
• Safe driving record with no recent serious violations within three years.

Responsibilities

• Organize daily activities and route daily work to optimize time efficiently.
• Review customer accounts and decide on extending or disconnecting service, balancing revenue protection with customer relations.
• Relock or remove meters for unauthorized reconnection; investigate theft on other services at premises.
• Direct and train other personnel as needed.
• Engage in continuous learning and attend meetings and training events.
• Report irregularities and abnormal conditions found in the field.

Skills

Valid Indiana Driver's License

Meter reading accuracy 95%

PHMSA drug/alcohol testing

Independent workload management

Safety awareness

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Citizens Energy Group seeks a Meter Severance Technician to perform in-person visits to delinquent or high-risk accounts, read meters accurately, and disconnect services when needed. The role emphasizes safety, customer service, and adherence to PHMSA/DOT regulations while protecting company revenue.

The position requires a valid Indiana driver's license, meter-reading proficiency, and the ability to manage daily workload in all weather conditions.