Field Membership Representative

Jobtailor; Marietta (MS); On-site; USD 18,000 - 22,000; Full time

Job summary

Jobtailor in the United States is seeking a Customer Service Associate to greet members, promote travel and insurance products, and support sales efforts.

You will handle inquiries, process payments, and assist with lead generation and administrative tasks while maintaining a high standard of service in a fast-paced environment.

Qualifications

• High School Diploma or Equivalent required.
• Experience in a customer-focused environment delivering timely, helpful solutions.
• Ability to take responsibility, use good judgement, and seek solutions.

Responsibilities

• Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other offerings.
• Generate leads and share travel and insurance specials.
• Provide travel information and conduct outbound promotional calls for insurance and travel products.
• Respond to member inquiries and help resolve complaints.
• Refer complex questions to senior staff or management when appropriate.
• Process payments for policies and products.
• Handle remittance/depository transfers and balance the cash drawer.
• Provide administrative support to sales staff during peak periods.
• Participate in office activities that support branch goals.
• Perform other duties as assigned.

Skills

Customer service

Effective communication

Microsoft Office

Multitasking

Math calculations

Education

High School Diploma or Equivalent

Tools

Microsoft Office Proficiency

Job description

• Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings
• Generate leads and share travel and insurance specials
• Provide travel information and conduct outbound promotional calls for insurance and travel products
• Respond to member inquiries and help resolve complaints
• Refer complex questions or concerns to senior staff, agents, or management when appropriate
• Process payments for insurance policies, travel products, tickets, and travel money products
• Handle remittance/depository transfers and balance the cash drawer
• Provide administrative support to travel and insurance sales staff during peak periods
• Participate in office activities that support branch goals
• Perform other duties as assigned

Requirements

• High School Diploma or equivalent
• Experience working in a customer-focused environment and delivering timely, helpful solutions
• Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise
• Comfortable using Microsoft Office applications and learning workplace technology
• Ability to multitask, prioritize work effectively, and stay focused on office and customer service goals
• Passion and enthusiasm for working with people while consistently exceeding member expectations
• Effective verbal and written communication
• Ability to work collaboratively in a team environment
• Ability to perform basic mathematical calculations accurately for monetary transactions
• Ability to work under pressure in a high-volume, fast-paced customer service environment
• Ability to work irregular hours, including holidays and weekends, and participate in community events when needed
• Regular and reliable attendance
• Consent to a background and drug screen if offered employment

Core Competencies

Demonstrates strong customer service skills by effectively greeting and supporting members, promoting travel and insurance products, and resolving inquiries. Proficient in multitasking and using Microsoft Office applications to assist in administrative tasks and sales support.

Highest-signal resume keywords

• Customer Service Experience
• Effective Communication
• Microsoft Office Proficiency
• Multitasking Ability
• Basic Mathematical Calculations

ATS Optimization Keywords

Soft Skills

• Problem-Solving
• Team Collaboration
• Personal Responsibility
• Passion for Customer Interaction
• Ability to Work Under Pressure

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Membership Sales
• Travel Products
• Insurance Products
• Lead Generation
• Administrative Support
• Cash Handling
• Outbound Calls
• Customer Inquiries
• Community Events
• High-Volume Environment