Retail Sales Associate

Jobtailor; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking a sales-driven member services representative to upsell AAA memberships and related products. This role involves planning travel arrangements for members, handling overflow Roadside Assistance calls, and providing support across cashiering and ID-related services.

The ideal candidate has prior sales and customer service experience, strong communication skills, and is willing to obtain a Notary Public license within six months.

Qualifications

• High school diploma or equivalent is required.
• Notary Public designation or willingness to obtain within 6 months of employment.
• Previous sales and customer service experience is required, with ability to drive results.
• Proficiency in navigating multiple websites and programs in a fast-paced retail environment.
• Ability to obtain necessary Membership licenses as required.

Responsibilities

• Consistently up-sell and cross-sell AAA products such as memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
• Answer incoming overflow calls for Roadside Assistance during peak volumes, ensuring timely service.
• Serve as backup by assisting in Cashiering, Tag and Title, and IDEMIA services if applicable.

Skills

Sales Techniques

Customer Engagement

Multitasking

Basic Geography Knowledge

Membership Licensing

Results-Driven

Oral Communication

Written Communication

Education

High school diploma or equivalent

Notary Public

Job description

• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

Requirements

• Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or willingness to obtain with 6 months of employment.
• Basic geography knowledge is beneficial.
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

ATS Optimization Keywords

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Hard Skills

• Sales Techniques
• Customer Engagement
• Multitasking
• Basic Geography Knowledge
• Membership Licensing

Soft Skills

• Results-Driven
• Oral Communication
• Written Communication

Certifications & Qualifications

• Notary Public