Client Care Agent

Jobtailor; Pawtucket (RI); On-site; USD 21,000 - 30,000; Full time

Job summary

Jobtailor is seeking a customer-focused associate in Pawtucket, RI to support travelers with call handling, product education, and tour package creation. You will review bookings, explain offers, and help advance qualitative and quantitative performance goals.

Responsibilities emphasize accurate data entry, teamwork, and a proactive learning mindset. Proficiency with Microsoft Excel, Outlook, and Word is preferred to manage bookings and inquiries efficiently.

Qualifications

• Experience in a call center or travel industry is a plus.
• Strong attention to detail and ability to organize daily activities.
• Proficient with Microsoft Outlook, Word, and Excel.

Responsibilities

• Answer inbound calls and route to the correct team.
• Educate customers on product offerings.
• Build and confirm tour packages.
• Explain offers and upgrades available.
• Review and complete Retail booking notations.
• Perform to and exceed qualitative and quantitative performance goals.

Skills

Call Center Experience

Travel Industry Experience

Customer Service Skills

Attention to Detail

Team Collaboration

Education

Some college preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

• Answer inbound calls and route to the correct team
• Educate customers on our product offerings
• Build and confirm tour packages
• Explain offers and upgrades available
• Review and complete Retail booking notations
• Perform to and exceed qualitative and quantitative performance goals

Requirements

• Call Center and/or travel industry experience is a plus
• Strong attention to detail
• Ability to organize and prioritize day-to-day activities
• Strong computer skills with Microsoft Excel, Outlook and Word
• Ability to handle customers with professionalism
• Ability to work effectively with all team members
• Embrace a mindset of curiosity and continuous learning
• Some higher education preferred, but not necessary.

Core Competencies

Demonstrates strong customer service skills by effectively answering inbound calls, educating customers on product offerings, and building tour packages. Proficient in Microsoft Excel, Outlook, and Word, with a focus on attention to detail and organizational abilities.

Highest-signal resume keywords

• Call Center Experience
• Travel Industry Experience
• Microsoft Excel Proficiency
• Customer Service Skills
• Attention to Detail

ATS Optimization Keywords

Hard Skills

• Retail Booking Notations
• Tour Package Building
• Qualitative Performance Goals
• Quantitative Performance Goals

Soft Skills

• Professionalism
• Organizational Skills
• Team Collaboration
• Curiosity
• Continuous Learning

Tools & Technologies

• Microsoft Outlook
• Microsoft Word