Field Manager: Quality, Training & Growth Lead

Hunter Super Techs - TurnPoint; Downers Grove (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Company Car during work hours

Paid training

Branded clothing

Stable schedule

Job summary

Molly Maid is seeking a Field Manager / Quality Control / Trainer to join our team in Downers Grove. This role emphasizes training, leading cleaning teams, and delivering exceptional customer service with a professional demeanor.

Ideal candidates bring background in customer service, training, or cleaning, plus a willingness to learn and supervise. The job offers full-time hours, a stable schedule, and opportunities for growth within the franchise network.

Qualifications

• Prior customer service, training or cleaning experience.
• Ability to learn quickly and adapt training procedures.
• Self-motivated, energetic with strong customer focus.
• Prior cleaning and supervisory experience or equivalent experience.

Responsibilities

• Grow and retain customers and employees by following our process and training.
• Communicate with customers and employees in a friendly, positive, professional manner.
• Train cleaning staff on our processes and quality.
• Coach staff on quality feedback from customer interactions.
• Build our culture and team through hiring and training.
• Set teams up for a successful day and monitor performance.
• Respond to customer calls and handle complaints, stepping in as needed.

Skills

Customer service

Training

Leadership

Bilingual English/Spanish

Job description

Molly Maid is seeking a Field Manager / Quality Control / Trainer to join our team in Downers Grove. This role emphasizes training, leading cleaning teams, and delivering exceptional customer service with a professional demeanor.

Ideal candidates bring background in customer service, training, or cleaning, plus a willingness to learn and supervise. The job offers full-time hours, a stable schedule, and opportunities for growth within the franchise network.