Quality Control, Training, and Field Manager

Molly Maid; Town/Village of East Rochester (NY); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Company car during work hours

Paid time off

Fun team culture

Job summary

Molly Maid of East Rochester is hiring a Quality Control, Training, and Field Manager. This full-time role involves supervising and training cleaning staff while ensuring high customer satisfaction. You will also communicate with customers and manage teams effectively. The position offers a stable work schedule without nights, weekends, or holidays, plus benefits like a company car during work hours. Applicants must have supervisory experience and a valid driver's license.

Qualifications

• Legally authorized to work in the United States.
• Prior cleaning and supervisory experience or equivalent experience.
• Valid Driver’s License.

Responsibilities

• Grow and retain customers and employees.
• Communicate with customers and employees in a friendly, positive, and professional manner.
• Train cleaning staff on our processes and quality.

Skills

Customer service

Supervision

Training

Attention to detail

Communication

Job description

Quality Control, Training, and Field Manager

Molly Maid of East Rochester

Job Description

As a Quality Control, Trainer, and Field Manager, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.

Full-time. No nights. No weekends. No holidays.

We provide:

• A stable and consistent working schedule
• Paid training on our proven systems that WOW customers
• A fun culture where success is celebrated as a team
• Access to ongoing training
• And... a COMPANY CAR during work hours so you don’t have to put miles on yours (gas and insurance included)
• Branded and comfortable clothing

Benefits & Pay

The pay range for this position is $16-$25 and is dependent on your experience and ability to connect, mastery of our processes and ability to retain and grow both customers and employees with your leadership.

• Earn paid time off weekly, up to 10 days per year
• Earn one day of sick time off for every 8 weeks worked

Responsibilities

• Grow and retain customers and employees
• Follow our process and training while being “YOU” and you’ll please and delight every customer and employee.
• Communicate with customers and employees in a friendly, positive, and professional manner
• Our team members love our customers, and you will too! Show them you care about their home, and you’ll win.
• Our brand ambassador in the field
• You’ll train cleaning staff on our processes and quality, coach our staff on quality feedback from customer communications and home visits. Celebrate their good work while connecting with them on how to improve and impress customers every time.
• Perform quality checks
• Coach our staff on quality feedback from customer communications and home visits. Develop relationships to satisfy and retain customers.
• Build our culture and team
• Interview, hire, and train individuals that build our team’s energy and culture. Embrace our culture of teamwork and let your positive attitude energize the team.
• Kick off our day!
• Connect with the teams and set them up for a successful day. Manage and monitor teams’ performance.
• Be a self-starter
• Return customer calls, respond to customer complaints, and be ready to jump in where needed.
• Train and grow professionally as our business grows!

This job will be a great fit for you if…

• You feel energized talking with customers in their home and over the phone.
• Driven to provide the highest level of customer service and satisfaction
• You enjoy improving professionally, learning about what makes Molly Maid unique, managing customer expectations and working with our team to deliver an experience for our customers that they will recommend to their friends and family.
• You take pride in your attention to detail and a job well done.
• You are comfortable with a computer and technology.
• You like knowing that there’s a process for providing great training and follow through.
• You want to learn new things and work in a variety of environments while getting to know our customers.
• Are able to effectively manage a variety of situations on a day-to-day basis.
• You enjoy leading and training a team.
• You enjoy developing relationships and following through on exceptional sales/service.

Job Requirements

• Legally authorized to work in the United States
• Prior cleaning and supervisory experience or equivalent experience
• Complete a background check
• Valid Driver’s License
• You are available to work Monday through Friday, 8am to 5pm.