Field Manager New Pennsylvania

Peak Claims Group; Pennsylvania; On-site; USD 65,000 - 90,000; Full time

Job summary

The Peak Claims Group is seeking a Field Manager to lead field performance, coordinate inspectors and adjusters, and ensure that field work hits quality and timing targets. You will own field execution and drive improvements across assigned regions.

In this role, you will monitor workloads, provide coaching, and coordinate with QA, operations, and desk staff to keep files moving and meet client SLAs.

Qualifications

• Manage and support a team of field inspectors and/or field adjusters across assigned territories
• Ensure timely first contact, inspections, photo quality, and same-day or next-day uploads
• Enforce field standards for scope notes, documentation, and photo requirements
• Monitor workloads, assignments, and coverage to meet client SLAs and surge demands
• Review field submissions for completeness before QA and desk handling
• Provide direct feedback, coaching, and corrective action to field staff
• Identify performance gaps and remove obstacles impacting cycle time or quality
• Coordinate with QA, desk adjusters, and operations to keep files moving

Responsibilities

• Lead field inspectors and adjusters to achieve targets
• Coordinate field operations to meet SLAs and surge demands
• Coach staff and address performance gaps
• Ensure submissions are complete before QA and desk handling
• Collaborate with QA, desk adjusters, and operations to keep files moving

Job description

The Field Manager is accountable for field performance. This role leads, coordinates, and holds inspectors and adjusters responsible for execution in the field. Schedules get hit, standards get followed, and files come back complete. When field performance slips, this role owns fixing it.

Requirements

Manage and support a team of field inspectors and/or field adjusters across assigned territories

Ensure timely first contact, inspections, photo quality, and same-day or next-day uploads

Enforce field standards for scope notes, documentation, and photo requirements

Monitor workloads, assignments, and coverage to meet client SLAs and surge demands

Review field submissions for completeness before QA and desk handling

Provide direct feedback, coaching, and corrective action to field staff

Identify performance gaps and remove obstacles impacting cycle time or quality

Coordinate with QA, desk adjusters, and operations to keep files moving