Field Manager

Blue Science, LLC; Santa Rosa Beach (FL); Sur place; USD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Company truck and gas card

Health, dental, vision insurance

401(k) with company match

Profit sharing

Résumé du poste

Blue Science Pools in Santa Rosa Beach, FL is seeking a Field Manager to oversee field operations for large pool territories and manage a growing staff of Pool Maintenance Technicians.

You will schedule client visits, provide first-rate service, handle escalations, and lead training. This role requires outdoor work, the ability to lift 50 lbs, and a valid driver's license.

Qualifications

• High school diploma or GED required.
• Pool maintenance and repair experience required.
• Minimum 4+ years in management.
• 4+ years of customer service experience.

Responsabilités

• Manage a team of 5-15 Pool Maintenance Technicians.
• Schedule and conduct client visits and provide first pool service.
• Provide excellent customer care including handling escalations and expectations.
• Handle customer cancellations and save accounts.
• Lead training and team-building initiatives for the team.
• Provide pool services and tech support (skimming, vacuuming, brushing, chemicals, algae, filters).
• Achieve zone/territory goals; communicate with Regional Managers.

Connaissances

Customer service excellence

Team leadership

Verbal communication

Outdoor work

Physical strength

Self-motivation

Clean driving record

Formation

High school diploma / GED

Pool maintenance and repair experience

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Manager

Full Time Santa Rosa Beach, Santa Rosa Beach, FL, US

Salary Range: $55,000.00 To $65,000.00 Annually

Blue Science is one of America's largest, most experienced, and most awarded pool service companies. We service customers in all the major Texas and Florida Metro Areas. Blue Science, founded in 2007, is family owned and operated, with a strong commitment to bringing our customers pool care and craftsmanship they can rely on now, and in the future. As a rapidly growing organization, Blue Science is looking for an individual to join our team who enjoys being outdoors, has a positive attitude, strong work ethic, and has exceptional customer service skills.

The Field Manager will be responsible for overseeing and supporting field operations for large pool/client territories. They will also manage, mentor, and develop a growing staff of Pool Maintenance Technicians. The role requires an individual with strong customer service skills, as face-to-face customer interaction is expected daily. Additionally, pool service is a requiredelement of the role, and you must be comfortable working in the elements.

This position will be located in our growingSanta Rosa Beach and Destin, FL area and surrounding regions.

Job Description

• Manage a team of 5-15 Pool Maintenance Technicians.
• Schedule and conduct client first visits and provide first initial pool service.
• Provide excellent customer care to include managing customer escalations, questions, and expectations.
• Handle customer cancellation calls and save the account.
• Lead training and team-building initiatives for team members.
• Provide pool services and tech support duties such as skimming, vacuuming, brushing walls and steps, managing chemicals, algae treatments, and filter maintenance/cleaning.
• Takes ownership of achieving zone and territory goals - communicating effectively with Regional Managers.

Required Skills / Abilities

• Excellent verbal and customer service skills.
• The ability to lift 50 lbs.
• Ability to work outside year-round in a variety of conditions.
• Strong interpersonal skills.
• Ability to work evenings and weekends.
• Must be a self-starter and able to handle a fast-paced environment.
• A valid driver's license and good driving record required.

Education and Experience

• High school diploma / GED
• Pool maintenance and repair experience required
• 4+ years of management experience4+ years of customer service experience

Schedule

• Monday-Friday with possible Saturday work
• Must be a self-starter and able to handle a fast-paced environment
• Weekly Pay Direct Deposit
• Company truck and gas card
• Blue Cross Blue Shield Healthcare, Dental, and Vision Insurance
• 401(k) Retirement plan with a 4% Company Match
• Profit Sharing

Compensation

• Salary: $55,000 - $65,000k per year base compensation

Qualifying candidates must be able to pass a background and drug screen. It is the policy of Blue Science Pools to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.