Field Manager

Beacon Roofing Supply, Inc; Plymouth Charter Township (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Medical insurance

Dental insurance

PTO and holidays

Parental leave

Training and certifications

Job summary

QXO is seeking a Field Manager, Customer Service to lead field activities for window and door projects in new single-family home construction. You will be the main liaison between ABS and builders, ensuring quality installation, precise measurements, issue resolution, and exceptional service on site.

You will manage pre-construction walks, coordinate with multiple internal teams, process EPOs, verify material needs, and drive timely issue resolution with Superintendents and the Installation

Qualifications

• 2+ years of experience in construction or building materials.
• Strong understanding of window and door installation practices.
• Ability to read and interpret blueprints.
• Proficiency in measurements and basic math.
• Microsoft Office skills (especially Excel).
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and deadlines.
• Effective communication both verbal and written.

Responsibilities

• Act as primary liaison between ABS and builders/superintendents for field coordination.
• Coordinate with Order Entry, Service/Warranty, and Installation departments.
• Submit Extra Purchase Order (EPO) requests when builder-related issues arise.
• Identify and communicate additional material needs and approve EPOs for add-ons.
• Request material pickups through Order Entry and ensure alignment with specs and codes.
• Perform pre-construction/pre-walks, installation, and post-walk inspections.

Skills

Construction experience

Window/door installation

Blueprint reading

Measurements & math

Excel skills

Communication

Task management

Verbal communication

Written communication

Education

High school diploma

Business/Management degree preferred

Tools

ERP systems

CRM software

Excel

Outlook

Word

Job description

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you'll do:

As a Field Manager, Customer Service at QXO, you will be responsible for delivering on company commitments in the field by managing pre- and post-installation jobsite activities for both window and door operations. This role serves as a key liaison between ABS and builders, ensuring quality installation, accurate field measurements, proactive issue resolution, and excellent customer service in new single-family home construction.

Pre-Construction / Pre-Walk Responsibilities

• Receive scheduled job sites and complete pre-walks 1–2 weeks prior to installation.
• Review plans via OneDrive using a mobile device in the field.
• Complete digital pre-inspection walk sheets for windows and doors.
• Inspect rough openings (ROs), framing, and overall job readiness.
• Identify and document issues including measurements, defects, or discrepancies.
• Mark problem areas clearly on-site when necessary.
• Take photos of issues in mobile Field application.
• Communicate findings proactively to Superintendents and Installation Department.
• Ensure issues are addressed prior to installation.
• Perform lot-specific take-offs and verify material requirements.

Installation & Field Coordination

• Act as the primary point of contact between ABS and builders/superintendents.
• Coordinate with Order Entry, Service/Warranty, and Installation departments.
• Submit Extra Purchase Order (EPO) requests when builder-related issues arise.
• Identify and communicate additional material needs.
• Approve Extra Purchase Orders (EPOs) for add-ons or field changes.
• Request material pickups through Order Entry.
• Ensure all work aligns with customer specifications and building codes.

Post-Installation / Post-Walk Responsibilities

• Conduct post-walk inspections after installation.
• Review pre-walk notes to confirm all issues were resolved.
• Complete installation quality checklists.
• Identify installation defects.
• Document issues with photos and notes.
• Submit service or fill-in tickets for corrections.
• Communicate issues to key stakeholders.
• Ensure timely resolution of outstanding issues.

General Responsibilities

• Maintain proactive communication with builders and internal teams.
• Train and support new Field Managers when required.
• Research causes of recurring issues.
• Follow safety procedures and report unsafe conditions.
• Perform daily vehicle inspections.
• Manage multiple projects and deadlines effectively.
• Perform additional duties as assigned.

What you'll bring:

• 2+ years of experience in construction or building materials.
• Strong understanding of window and door installation practices.
• Ability to read and interpret blueprints.
• Proficiency in measurements and basic math.
• Microsoft Office skills (especially Excel).
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and deadlines.
• Effective communication both verbal and written.

Preferred Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in Business, Management, or a related field preferred
• 3–5 years of progressive customer service, inside sales, account support, or related experience preferred
• Previous supervisory or people-leadership experience preferred
• Experience within building materials, construction supply, wholesale distribution, manufacturing, or a related industry preferred
• Experience managing customer orders, fulfillment issues, returns, credits, and delivery coordination
• Familiarity with ERP, CRM, order-management, or customer service systems
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
• Experience monitoring customer service metrics or implementing process improvements is a plus

Work Environment and Requirements

• Frequent work on construction sites with exposure to noise, heat, humidity, and machinery. Occasional extended hours required.
• Ability to lift, stand, walk, and sit for extended periods across job sites and facilities.

What you'll earn

• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.