Field Manager

American Greetings Corporation; Indianapolis (IN); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Company Car

Tablet

iPhone

Full Benefits

401K Retirement Plan

Job summary

American Greetings Corporation in Indianapolis seeks an experienced Field Manager to lead a team, ensure exceptional retail service, and maximize sales within an assigned territory in Indiana. The role involves building strong relationships with store personnel and taking ownership of staff hiring, onboarding, and development.

The position requires travel up to 70% and a valid driver’s license, with the Field Sales Operations Team driving programs and budgets in a dynamic retail environment.

Qualifications

• Experience in retail management.
• Ability to hire, onboard, and train staff.
• Willingness to travel up to 70% of the time.
• Valid driver’s license.

Responsibilities

• Lead a team to execute programs and maximize sales.
• Maintain account standards and forecast sales.
• Call on accounts within territory per call frequencies.
• Manage Merchandiser Service Cycle to maintain standards.
• Coordinate set-ups for new accounts and revisions.
• Achieve annual territory sales forecast and manage budgets.
• Hire, train, and coach direct reports; collaborate with District Manager and HR.

Skills

Retail management

Team leadership

Sales forecasting

Training & coaching

Budget management

Relationship building

Job description

AMERICAN GREETINGS has an exciting career opportunity based in the Indianapolis, IN area for an experienced candidate with a background in retail management and a desire to jump into the rewarding and challenging business of the social expressions industry.

The Field Manager is responsible for ensuring exceptional retail service and execution, while maximizing sales of American Greetings products within a defined geographic area (territory). The Field Manager ensures that all programs and customer initiatives are implemented in assigned accounts to planned intent. Ultimately, the Field Manager is the face of the American Greetings brand in their territory and works to build strong relationships with the management and store personnel of the accounts for which they are responsible. The Field Manager is responsible for the hiring, onboarding, training, development and overall management of all non-exempt staff within their assigned territory, which may range from 50-60 direct reports.

Territory boundaries are:

• North: Lafayette, IN
• South: Columbus, IN
• East: Connersville, IN
• West: Covington, IN

As part of the Field Sales Operations Team, you will:

• Lead a team of associates to execute chain and corporate programs in order to maintain account standards and profitably maximize sales. Review sales performance to forecast in assigned accounts and implements programs to meet goals. Responsible to call on accounts within assigned territory as per established call frequencies.
• Manage a territory which generates approximately $12.5 million in sales and includes top accounts.
• Build and maintain a good relationship with managers, owners, and other personnel within assigned accounts, while conforming to all established company policies, procedures, and terms of sales.
• Manage the Merchandiser Service Cycle to maintain account standards and maximize sales volume at store level.
• Effectively execute and maintain regular work with schedules with merchandisers to ensure displays are set up and maintained to corporate and chain standards using the approved service budgets.
• Interview, hire, and train direct reports, maintaining compliance with all recruitment and onboarding laws and regulations, and Company policies and processes. Provide ongoing coaching and performance feedback to associates and partner with District Manager and Human Resources as needed on employment related matters.
• Coordinate set-ups for new accounts and revisions.
• Responsible for achieving the annual territory sales forecast, service model goals and key metrics as well as managing expense, merchandiser, and credit budgets.
• Perform all other duties as assigned.

Work Environment:

• Must have a valid driver's license
• While performing the duties of this job, the employee is exposed to a retail environment and a home-based office environment.
• Extensive travel within the assigned territory will be up to 70% of the time. Travel outside the territory will be required as needed.
• May require extensive time driving in a vehicle
• Will be required to travel occasionally overnight, by car and/or by plane.

We offer:

• Competitive Salary
• Company Car
• Tablet
• iPhone
• Full Benefits
• 401K Retirement Plan

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