Field Logistics Specialist

Smith & Nephew; Detroit (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA (Employer Contribution)

EAP

Parental Leave

Fertility & Adoption Assistance

Employee Discounts

Job summary

Smith + Nephew is seeking a Field Logistics Specialist to join the on-site Logistics Team in a District Sales Office. You will support Sales Reps with product delivery, re-stocking, and inventory management while providing exceptional customer service to hospital staff.

Key duties include coordinating local pickups, ensuring accurate paperwork, and maintaining product knowledge to optimize field operations and timely deliveries. On-call for emergencies and overtime may apply.

Qualifications

• High school diploma or equivalent required.
• 4+ years of experience in logistics, operations, or related field.
• Experience supporting logistics, distribution, inventory management, or warehouse operations.

Responsibilities

• Plan and coordinate pickups/deliveries with time sensitivity and travel distances.
• Maintain accurate inventory and re-stock efficiently.
• Process shipment paperwork and ensure proper documentation.
• Communicate with hospital staff, Sales Reps, and OSC/office teams.
• Assist in other Office, Sales and OSC duties as needed.
• Handle urgent shipments and outages with professionalism.

Skills

Logistics experience

Inventory management

Customer service

Driver's license

Education

High school diploma or equivalent

Job description

Life Unlimited. At Smith+Nebhew we design and manufacture technology that takes the limits off living. The Field Logistics Specialist is an on-site member of the Logistics Team in a District Sales Office. This person will provide logistical support to the Sales Reps as well as excellent customer service to the hospital staff that will differentiate Smith + Nephew from their competitors. The Field Logistics Specialist will focus on product delivery, re‑stocking and maintaining inventory levels, and re‑setting instruments pre-and post‑surgery. Will acquire a good working knowledge of company products, operating systems and procedures is critical.

What will you be doing?

• Plans, schedules, and prioritizes upcoming surgery procedures that will be needed form the district office.
• Assign local pickups and deliveries with respect to time‑sensitivity of each and distances to be traveled to mobile field logistics personnel.
• Assures necessary paperwork is processed for shipments handled.
• Develop and maintain working knowledge of existing products and new product introductions (instruments and implants) to effectively function in the field regarding proper delivery and pickups.
• Ability to proactively identify errors and omissions in deliveries/ pickups to eliminate redundancy in required stops.
• Communicates effectively and professionally with Office Staff, Sales Representatives and all third‑party end‑users, including but not limited to Hospital Receiving, Central Processing, and Operating Room Staff.
• Fields customer complaints and communicates them as necessary to OSC staff.
• Dress in a professional manner as a representative of the company, this may entail wearing Smith + Nephew logoed apparel at the discretion of supervising manager
• When not directly engaged in courier responsibilities assist in Office, Sales and OSC duties as required.
• Works with the District OSC staff and Inventory Specialist in analyzing and deciding the best options for local delivery based on time, cost, and vehicle availability, with respect to multiple locations and extremely time‑sensitive shipments.
• Routes shipments via the most appropriate method and confirms updated delivery
• Carries cellular phone on person at all times in order to communicate effectively regarding pickups and deliveries.
• Overtime / call will be required to accommodate emergency situations and facilitate changing surgical schedules.

What will you need to be successful?

• Education High school diploma or equivalent and at least 4 years of relevant experience in operations, distribution, logistics, inventory management, customer service, or a related field.
• Experience Experience supporting logistics, distribution, inventory management, supply chain, customer service, or warehouse operations.
• Experience coordinating multiple priorities in a fast‑paced environment.
• Experience with inventory control processes and inventory accuracy initiatives preferred.
• Physical Must be able to lift 75 lbs; standing, walking, bending, stooping, pushing, and pulling for long periods
• Other Valid Driver's License with clean record

Your Wellbeing:

• Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program Training: Hands‑On, Team‑Customized, Mentorship Extra Perks: Discounts on fitness clubs, travel and more!

Smith + Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.