Field Lead: Water Restoration Technician

IICRC; Chandler (AZ); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Paid time off

Training & development

Job summary

PuroClean of North Seattle seeks a Lead Restoration Technician to guide water mitigation and restoration projects in the field, ensuring quality, safety, and customer satisfaction. You will work closely with owners, manage equipment and documentation, and help train junior technicians across dust-free, organized operations.

This role demands hands-on leadership, strong problem-solving, and commitment to ongoing training, with emergency 24/7 readiness and potential for growth within the franchise.

Qualifications

• 2+ years of hands-on property restoration experience, including water mitigation.
• Experience independently running or leading mitigation jobs strongly preferred.
• IICRC Water Restoration Technician (WRT) certification strongly preferred. ASD, AMRT, FSRT, or OCT certifications are a plus.
• Working knowledge of structural drying, moisture detection, equipment placement, demolition, and jobsite safety.
• Ability to direct and mentor technicians while actively performing fieldwork.
• Strong documentation habits and comfort using mobile apps.
• Dependability, sound judgment, attention to detail, and professional customer communication.
• Valid driver’s license and acceptable driving record.
• Ability to perform essential physical duties, including lifting 50 lbs. and sustained physical activity, with or without reasonable accommodation.
• Comfort working in damaged properties, crawl spaces, and other restoration environments.
• Willingness to follow established processes, receive feedback, and earn additional certifications.

Responsibilities

• Lead water mitigation and restoration jobs from initial response through completion.
• Assess affected areas and help determine the mitigation approach.
• Perform extraction, controlled demolition, structural drying, cleaning, and other restoration services.
• Take moisture readings, monitor drying progress, and determine appropriate drying equipment quantities and placement.
• Set up, monitor, move, and remove equipment.
• Maintain accurate job notes, photos, moisture readings, and equipment records.
• Explain the restoration process clearly and compassionately to customers.
• Identify customer needs and appropriately recommend relevant PuroClean services.
• Direct, train, and work alongside technicians, reinforcing safety, documentation, and customer-service standards.
• Keep vehicles, equipment, and jobsites clean, organized, and ready for work.
• Communicate progress, issues, scope changes, and customer concerns to ownership.
• Participate in ongoing training and industry certification.

Skills

2+ years property restoration

Project leadership

Mentoring technicians

Documentation habits

Customer communication

Education

High school diploma or GED

Tools

Mobile field apps

Safety procedures

Job description

PuroClean of North Seattle seeks a Lead Restoration Technician to guide water mitigation and restoration projects in the field, ensuring quality, safety, and customer satisfaction. You will work closely with owners, manage equipment and documentation, and help train junior technicians across dust-free, organized operations.

This role demands hands-on leadership, strong problem-solving, and commitment to ongoing training, with emergency 24/7 readiness and potential for growth within the franchise.