Field IT Technician: Onsite Fixer & Client Advocate

Andrews and Associates; Amarillo (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off and holidays

Company vehicles for field work

Certification exam reimbursement

Small team with visible impact

No commute to Dallas

Job summary

Andrews & Associates in Amarillo seeks an experienced IT technician who can walk into a client’s office, own the problem, and leave it solved. You will travel regionally for deployments and emergencies, troubleshoot Windows workstations, servers, printers, and manage Microsoft 365 issues, MFA, mail flow, and device compliance.

You will also support AI platforms and document work in our PSA system. The role requires 3+ years of hands-on IT support, strong Windows/AD experience, practical

Qualifications

• Three or more years of hands-on IT support experience, with meaningful time at Level 2 or above.
• Demonstrated skill with Windows 10/11, Windows Server, and Active Directory.
• Working knowledge of Microsoft 365 from the support side and ability to diagnose user problems.
• Practical networking ability to trace problems end-to-end.
• Ability to work independently at client sites and fix problems in one go.
• Genuine care for clients and professional appearance at client environments.
• Texas driver’s license, clean driving record, reliable transportation, and ability to pass background check.

Responsibilities

• Serve as onsite escalation point for issues our Level 1 team cannot resolve remotely.
• Travel to client sites across Amarillo for projects, deployments, and emergency response.
• Troubleshoot and repair Windows workstations, servers, printers, and peripherals in live environments.
• Resolve Microsoft 365 and Entra ID issues at user level; manage sign-in, MFA, mailflow, SharePoint/Teams, Intune enrollment.
• Support clients using Microsoft 365 Copilot and AI platforms; address data governance concerns.
• Diagnose network faults across switches, VLANs, firewalls, and wireless; isolate endpoints, cables, or carriers.
• Verify backups, investigate failures, and perform restores as needed.
• Document touches in PSA; communicate clearly to avoid repeating work.
• Explain technical problems to non-technical people without condescension.

Skills

Windows support

Microsoft 365

Networking

Independent work

Empathy

Professional conduct

Communication

Tools

ConnectWise

SonicWall

Huntress

Cambium

VoIP

Job description

Andrews & Associates in Amarillo seeks an experienced IT technician who can walk into a client’s office, own the problem, and leave it solved. You will travel regionally for deployments and emergencies, troubleshoot Windows workstations, servers, printers, and manage Microsoft 365 issues, MFA, mail flow, and device compliance.

You will also support AI platforms and document work in our PSA system. The role requires 3+ years of hands-on IT support, strong Windows/AD experience, practical