Field IT Technician

ZipRecruiter; San Jose (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

An established industry player offers an exciting opportunity for a Field IT Technician in San Jose, CA. This role involves providing on-site IT support, troubleshooting hardware and software issues, and collaborating with the network team. With a strong emphasis on customer service, you will be the face of IT support, ensuring smooth operations for clients. The position is primarily on-site, with the flexibility of using your home as a base. If you are self-motivated and have a passion for technology, this role is perfect for you.

Qualifications

• 3+ years of IT support or desktop support experience required.
• Strong hardware/software troubleshooting skills necessary.
• Familiarity with Active Directory and Office 365 is a plus.

Responsibilities

• Provide IT support and hardware servicing at client sites.
• Troubleshoot issues related to PCs, laptops, and printers.
• Collaborate with the network team and escalate issues as needed.

Skills

IT Support

Hardware Troubleshooting

Software Troubleshooting

Basic Networking

Active Directory

Office 365 (O365)

Customer Service

Job description

Job DescriptionJob Description

Connection has a fantastic opportunity through our Technical Staffing division for a Field IT Technician in San Jose, CA. It is a contract position with 6 months to start, with strong potential for extension. They will use their home as a base and travel to company sites in the surrounding region. The role is primarily on-site (at least 4 days/week) and offers benefits!

Responsibilities:

· Travel locally to assigned client sites to provide IT support and hardware servicing.

· Troubleshoot and resolve issues related to PCs, laptops, printers, servers, and mobile devices.

· Handle IT moves, adds, and changes, including installation and configuration of equipment.

· Perform basic networking tasks including cabling and troubleshooting connectivity.

· Collaborate with the network team and escalate issues as necessary.

· Set up and support MFA and mobile devices (phones and tablets).

· Provide friendly, responsive customer service to on-site staff.

· Create, manage, and resolve service tickets with attention to priority and impact.

· Maintain accurate documentation of activities and installations.

Requirements:

· 3+ years of IT support or desktop support experience.

· Strong hardware/software troubleshooting skills.

· Basic networking knowledge and ability to perform cabling tasks.

· Familiarity with Active Directory and Office 365 (O365).

· Experience with mobile device setup and MFA.

· Excellent communication and customer service skills.

· Self-motivated and capable of working independently.

Physical & Travel Requirements:

• Travel between sites with mileage reimbursed at current IRS rate.
• Capable of lifting up to 15 lbs. (e.g., laptops, printers).
• Frequent walking, bending, and working in potentially loud or dusty environments.
• Initial training week (first week of employment) to be held in San Jose, CA — flight, lodging, and meals fully reimbursed.