Field IT Services Manager: Lead & Elevate Field Techs

Essintial Enterprise Solutions, LLC; Camp Hill (Cumberland County); On-site; USD 90,000 - 120,000; Full time

Job summary

Essintial Enterprise Solutions, LLC is seeking a Field Service Manager to lead a team of on-site IT technicians performing installations, maintenance, and support. The FSM will recruit, schedule, and dispatch, while coaching staff and ensuring work meets SOWs and quality standards.

The role requires hands-on field experience, strong communication, and the ability to manage multiple active jobs concurrently. Office-based with occasional travel and after-hours support may be required.

Qualifications

• Hands-on background in field IT services, cabling, or technical support.
• Experience leading or mentoring others; formal management a plus, not required.
• Excellent communication with technicians, customers, and leadership.

Responsibilities

• Recruit, interview, hire, and onboard field technicians.
• Manage daily workload, scheduling, and technician dispatch.
• Coach technicians on performance and professionalism; address issues early.
• Monitor team performance and ensure targets for utilization and quality.
• Ensure work aligns with SOWs, quality standards, and contracts.
• Escalation point for customer concerns and critical service events.
• Communicate clearly with technicians, customers, and internal teams.
• Translate project scope and deadlines into clear field direction.

Skills

Field IT services

Leadership

Scheduling & dispatch

Coaching & mentoring

Communication

Education

Associate’s degree or equivalent

Tools

Salesforce/Service Cloud

SharePoint

Five9

Microsoft Excel

PowerPoint

Job description

Essintial Enterprise Solutions, LLC is seeking a Field Service Manager to lead a team of on-site IT technicians performing installations, maintenance, and support. The FSM will recruit, schedule, and dispatch, while coaching staff and ensuring work meets SOWs and quality standards.

The role requires hands-on field experience, strong communication, and the ability to manage multiple active jobs concurrently. Office-based with occasional travel and after-hours support may be required.