Field IT Helpdesk Manager

Sherwood Companies; Tulsa (OK); On-site; USD 65,000 - 95,000; Full time

Job summary

Sherwood Companies seeks a Helpdesk Manager to lead frontline support and deliver a consistent technology experience across office and field operations. This hands‑on leadership role focuses on people development, accountability, and a field‑obsessed culture that keeps jobsites and offices productive.

You will own ITSM, asset management, change control, knowledge management, and continuous improvement, coordinating with vendors and cross‑functional teams to align IT support with operational

Qualifications

• 5+ years in helpdesk, service desk, desktop support, or related tech support role.
• 2+ years in leading, supervising, mentoring, or coordinating technical staff.
• Experience supporting construction/field operations or distributed environments preferred.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Lead, coach, and develop the helpdesk team with clear expectations for service quality.
• Build a field‑obsessed support culture aligned to operational priorities.
• Own daily service desk operations including incident, request, and escalation handling.
• Oversee IT Asset Management across lifecycle, procurement, and disposal.
• Manage onboarding/offboarding and access fulfillment in coordination with HR and IT.
• Develop knowledge management, self‑service, and technician playbooks to reduce repeat work.

Skills

People leadership

ITSM

Field operations support

IT asset management

Incident & change management

Microsoft 365

Windows endpoints

Networking fundamentals

Documentation

Vendor coordination

Education

Bachelor's degree in Information Systems, Business, Computer Science, or related field

Tools

ITSM platforms

Endpoint management tools

Remote support technologies

Job description

Sherwood Companies seeks a Helpdesk Manager to lead frontline support and deliver a consistent technology experience across office and field operations. This hands‑on leadership role focuses on people development, accountability, and a field‑obsessed culture that keeps jobsites and offices productive.

You will own ITSM, asset management, change control, knowledge management, and continuous improvement, coordinating with vendors and cross‑functional teams to align IT support with operational