Field IT Hardware Technician - Break-Fix & On-Site Support

Gr8ttek; Sioux Falls (SD); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Pay per call

Per diem

Dell/Lenovo training

Job summary

Gr8ttek in Sioux Falls, SD is seeking a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused, break-fix services on various client products and communicate clearly with customers while documenting service calls.

Requirements include technical school certification or equivalent, 1–2 years of relevant experience, valid driver's license, and the ability to lift up to 50 lbs. Dell/Lenovo certification training is provided.

Qualifications

• Technical school certification or equivalent required.
• 1–2 years of relevant field experience.
• Ability to lift up to 50 lbs and drive to client locations.
• Dell/Lenovo certification training provided.

Responsibilities

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Customer service

Communication

Troubleshooting

Hardware repair

Education

Technical school certification

Tools

Dell/Lenovo certification

Job description

Gr8ttek in Sioux Falls, SD is seeking a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused, break-fix services on various client products and communicate clearly with customers while documenting service calls.

Requirements include technical school certification or equivalent, 1–2 years of relevant experience, valid driver's license, and the ability to lift up to 50 lbs. Dell/Lenovo certification training is provided.