Field IT Engineer II — Infrastructure, AV & Network Support

Boyd Gaming; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Boyd Gaming Corporation seeks a skilled IT professional to provide second-level field engineering support for information systems across properties. You will resolve escalated incidents, maintain networks, servers, and endpoints, and ensure secure access with detailed documentation for rapid incident response.

Key tasks include troubleshooting across devices, performing root-cause analysis, and coordinating with Corporate IT teams, vendors, and site stakeholders to deliver reliable support and

Qualifications

• High school diploma or equivalent is required.
• 3 years of progressively responsible IT support experience or equivalent.
• Experience supporting Microsoft Windows environments and enterprise desktop/server tech.

Responsibilities

• Provide second-level support for escalated incidents across computers, printers, networks, servers, applications, and devices.
• Troubleshoot, document actions, and perform root-cause analyses to restore service.
• Coordinate with IT teams and vendors to resolve high-risk issues and inform stakeholders promptly.

Skills

Endpoint support

Network troubleshooting

Documentation

Windows environments

Ticketing systems

Education

High school diploma or equivalent

Tools

Microsoft Windows

Office applications

Service-management systems

Job description

Boyd Gaming Corporation seeks a skilled IT professional to provide second-level field engineering support for information systems across properties. You will resolve escalated incidents, maintain networks, servers, and endpoints, and ensure secure access with detailed documentation for rapid incident response.

Key tasks include troubleshooting across devices, performing root-cause analysis, and coordinating with Corporate IT teams, vendors, and site stakeholders to deliver reliable support and