Field Investigator

Burlington Coat Factory of TX, LP; Town of Texas (WI); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Associate discount

Flexible hours

Job summary

Burlington Stores is seeking an Asset Protection Field Investigator to advance short­age control across assigned stores. You will lead investigations, coordinate with district and field teams, and partner with third parties to reduce theft and improve safety.

Experience in internal investigations, interviewing techniques, and training facilitation is required. Strong communication and Excel/PowerPoint skills are essential for reporting, analysis, and cross‑functional collaboration.

Qualifications

• Experience conducting internal investigation interviews and managing external apprehension programs.

Responsibilities

• Direct and oversee Asset Protection investigative processes in assigned locations.
• Collaborate with store and field asset protection teams and legal partners.
• Conduct trend analysis of inventory shortage, internal and external theft, and report findings.
• Partner with law enforcement and other stakeholders to mitigate theft and fraud.
• Deliver training seminars for Asset Protection leadership and investigators.

Skills

Internal investigations

Interviewing

Training facilitation

Communication skills

Excel/Office

Security processes

Integrity

Education

Wicklander-Zulawski Interviewing Certificate

CFI - Certified Forensic Interviewer

Tools

Excel

PowerPoint

Word

Job description

Position Overview

If you are interested in advancing your asset protection career with one of the largest and fastest growing off-price retailers in the nation, join the Burlington Stores team as an Asset Protection Field Investigator! Are you an expert multitasker who would thrive in a high-energy retail environment? Can you prioritize quickly and think on your feet to ensure safety and security standards are consistently met? If so, this may be the right opportunity for you! The Field Investigator supports the shortage and objectives of the company by directing Asset Protection investigations in an assigned group of high-risk stores. The role collaborates closely with store and field asset protection teams and operational business partners to identify, analyze, and mitigate shortage risk through investigations as well as proactive measures to minimize opportunity for dishonest behaviors. This role works closely with District Asset Protection Managers in developing future Asset Protection Investigators to mitigate theft and fraud in an effective and safe manner.

A Day in the Life

Direct and oversee all Asset Protection investigative processes in assigned locations. Ensure that investigations are consistent with company core values and of the highest legal and ethical standards. Work closely with Burlington Investigations Center to react quickly and effectively to leads. Instilling confidence in store and field teams that shared information is used to frame a predictable response. Develop relationships with store and field leaders in assigned locations. Maintain open lines of communication to ensure open and honest, two-way communication is consistently expected. Execute team based, investigative deep dive methodology to address theft trends at the local store and market level. Work closely with company supply chain and third-party providers to identify and resolve theft and shortage issues. Develop productive partnerships and lines of communication with relevant law enforcement and peer retail investigations partners. Identify opportunities to partner to mitigate theft and fraud. Work cross-functionally with Asset Protection, Shortage Control, Safety, Store Operations, HR, Legal, and the Training and Development team in coordinating investigations, training efforts, and shortage and safety program compliance. Conduct trend analysis of inventory shortage, internal and external theft, and other shortage and safety indicators and craft / communicate investigative findings to key stakeholders. Reduce civil exposure by partnering with field and store teams to identify and correct behaviors that are outside of policy or company core values. Adjust training methods and communication when warranted. Responsible for the transition of learning into applied and practiced behaviors. Partner to create learning activities, knowledge checks and assessments to enhance learning adaptation. Conduct training seminars with Asset Protection field leadership, Asset Protection Investigators, and Asset Protection Supervisors through various mediums (in store, via WebEx, etc.).

Skills and Abilities

• Experience conducting internal investigation interviews and managing external apprehension programs with proven ability to successfully resolve incidents is required.
• Wicklander-Zulawski Interviewing Certificate and CFI (Certified Forensic Interviewer) a plus.
• Creative thinking with ability to translate abstract ideas into tactical concepts.
• Experience in training facilitation.
• Ability to balance multiple priorities and accommodate deadlines.
• Ability to work both independently and collaboratively.
• A confident leader with a strong sense of integrity.
• Excellent verbal and written communication required.
• Functional knowledge of business tools such as Excel, Power Point, Word required.
• Knowledge of security processes, systems, equipment, reporting tools, preferred.

Come join our team. You’re going to like it here! You will enjoy competitive wages, flexible hours, and an associate discount.

Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington is proud to be an award-winning off-price retailer.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $65,000.00 - $80,000.00

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.